I don't think Pentax will make a habit of replacing bodies that are off warranty. As Ken notes, I was persistent, and there were a number of factors that made this somewhat of a special case.CRIS is the Pentax repair service. They're on the web at criscam.com. Paul On Aug 1, 2012, at 10:43 PM, jn289 wrote:
> Paul, Glad to hear that Pentax will still replace bodies. About 15 years ago > Pentax replaced two of my Lx Bodies at no charge because they could not get > them fixed in time for me. I told them that I needed them because I was > working at a newspaper and did not want to use the Nikon stuff that the > paper supplied to the photographers, as I had faster glass and more of an > assortment. I still have the letters that came back with the cameras. They > came in brand new boxes also. > But another time they sent me back a Mx body that they could not repair with > a letter stating the fact. They have also repaired my 135 A F1,8 and my 85 A > F1.4 and a Super Program. > Paul, Hope it works ok for you..Joe > P.S what is CRIS in case I need them ? > > > >> Some of you may recall my bemoaning the fact that my K-5 has been >> languishing at CRIS, with the parts necessary to repair it unavailable. The >> CRIS folks advised me to talk to Pentax, and I did, explaining that I shoot >> for a number of pubs and have a three-day dawn-to-dusk assignment coming up >> that I am loathe to attempt with a single body. I begged for a loaner, and >> they hemmed and hawed about how one had to be enrolled in their pro program >> to get a loaner. I said I would enroll right that minute, but they countered >> that it would take three weeks to approve my application. I worked my way up >> through several levels of Pentax employees to no avail. A few days later, >> while I was out of the office, someone called and said they were going to >> resolve the problem one way or another. I got a name but had nothing with >> which to write it down, so I can't say who it was. The number on my phone >> from which the call came was a Colorado area code.. Today, I called CRIS >> again, and they told me that >> Pentax was sending a replacement camera. Half an hour later, a new K-5 >> arrived at my front door. Witth 35,000 exposures and a dozen or so movies on >> my old one, this is a blessing in more ways than one. >> >> Thank you Pentax. >> >> Paul >> -- >> PDML Pentax-Discuss Mail List >> [email protected] >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> to UNSUBSCRIBE from the PDML, please visit the link directly above and >> follow the directions. > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
