Great news, Paul. It is good to know that your gear is up and running
at full speed.
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On August 1, 2012 9:03:05 PM Paul Stenquist <[email protected]> wrote:
Some of you may recall my bemoaning the fact that my K-5 has been
languishing at CRIS, with the parts necessary to repair it unavailable.
The CRIS folks advised me to talk to Pentax, and I did, explaining that
I shoot for a number of pubs and have a three-day dawn-to-dusk
assignment coming up that I am loathe to attempt with a single body. I
begged for a loaner, and they hemmed and hawed about how one had to be
enrolled in their pro program to get a loaner. I said I would enroll
right that minute, but they countered that it would take three weeks to
approve my application. I worked my way up through several levels of
Pentax employees to no avail. A few days later, while I was out of the
office, someone called and said they were going to resolve the problem
one way or another. I got a name but had nothing with which to write it
down, so I can't say who it was. The number on my phone from which the
call came was a Colorado area code.. Today, I called CRIS again, and
they told me that Pentax was sending a replacement camera. Half an hour
later, a new K-5 arrived at my front door. Witth 35,000 exposures and a
dozen or so movies on my old one, this is a blessing in more ways than one.
Thank you Pentax.
Paul
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