It's not until you have a problem that you realize the shortcomings of PayPal.
As most of you know I purchased a Columbia AS on EBay for several thousand dollars that was destroyed in shipping. The seller used no packing material. I also paid extra for insurance. At the time PayPal would only cover up to about $1,100 dollars, a fraction of what I paid for the item. UPS would not pay out the insurance because it was not packed correctly. My only recourse was through my credit card company. They were able to reverse the payment. This is against PayPal rules and they cancelled both of our accounts (Buyer and Seller) until one of us reimburses them for the amount of the chargeback. I have 100% positive EBay feedback on over 300 items. When I tried to explain the situation to PayPal I would get put on hold for long periods of time (in excess of 30 minutes) transferred around and sometimes accidentally disconnected. The e-mail route was just as frustrating. There responses were generic and each time they would want me to explain the complete story over again. I gave them all the documentation they requested on several occasions. Typically they would respond, "We will review you case and get back to you within 30 days", never to be heard from again. I finally gave up and my PayPal account is still inactive. The worst part is they will not let me cancel my account all together. I can still receive funds, but I am not allowed to withdraw them. I guess this how they plan on recouping the money they lost on the transaction. For this reason I cannot accept PayPal on my EBay auctions. I'm not alone - check out this web site. http://www.nopaypal.com/ John Pisano
