John, Sometimes it helps to write a letter to the President or someone very high in the company. This makes more work for you but sending it registered mail makes sure that someone signs for it and that makes them feel they may be accountable for at least directing your problem to someone who could fix it. I have also found it helpful to write to the second one down from the top--They don't get as much complaint mail as the President so they have more time to delegate the resolution of the problem to someone and they may even be flattered to get some mail! I had a big problem with my Palm Treo from Verizon and they worked hard to make me happy and ultimately resolve the problem.
Suellen Funk -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of John Pisano Sent: Wednesday, February 14, 2007 10:49 AM To: [email protected] Subject: [Phono-L] Not a fan of PayPal It's not until you have a problem that you realize the shortcomings of PayPal. As most of you know I purchased a Columbia AS on EBay for several thousand dollars that was destroyed in shipping. The seller used no packing material. I also paid extra for insurance. At the time PayPal would only cover up to about $1,100 dollars, a fraction of what I paid for the item. UPS would not pay out the insurance because it was not packed correctly. My only recourse was through my credit card company. They were able to reverse the payment. This is against PayPal rules and they cancelled both of our accounts (Buyer and Seller) until one of us reimburses them for the amount of the chargeback. I have 100% positive EBay feedback on over 300 items. When I tried to explain the situation to PayPal I would get put on hold for long periods of time (in excess of 30 minutes) transferred around and sometimes accidentally disconnected. The e-mail route was just as frustrating. There responses were generic and each time they would want me to explain the complete story over again. I gave them all the documentation they requested on several occasions. Typically they would respond, "We will review you case and get back to you within 30 days", never to be heard from again. I finally gave up and my PayPal account is still inactive. The worst part is they will not let me cancel my account all together. I can still receive funds, but I am not allowed to withdraw them. I guess this how they plan on recouping the money they lost on the transaction. For this reason I cannot accept PayPal on my EBay auctions. I'm not alone - check out this web site. http://www.nopaypal.com/ John Pisano _______________________________________________ Phono-L mailing list http://phono-l.oldcrank.org From [email protected] Wed Feb 14 10:26:00 2007 From: [email protected] ([email protected]) Date: Wed Feb 14 10:33:53 2007 Subject: ***SPAM*** RE: [Phono-L] Not a fan of PayPal Message-ID: <[email protected]> Gee guys, sorry I started all the commotion!! -----Original Message----- From: "michael funk" <[email protected]> Subj: RE: [Phono-L] Not a fan of PayPal Date: Wed Feb 14, 2007 9:55 am Size: 510 bytes To: "'Antique Phonograph List'" <[email protected]> John: I enjoyed your comments about paypal. The website to which you refer was also quite informative. I also like the following website: http://www.aboutpaypal.org/taking_paypal_to_court In my almost 9 years of buying and selling on ebay, I have refused signing on with paypal. I just hope that ebay doesn't force it down all our throats like they have with the new ebay registrants. Michael J. Funk _______________________________________________ Phono-L mailing list http://phono-l.oldcrank.org
