>No that is not what I said. If you go back and read I have been referring
>to merchants. I know that the company I work for has outstanding
>support. They are an exception. But if a company doesn't give you what
>you want go somewhere else.
The only disadvantage: they already got my money. I don't mind to pay for
something as long as it's really good and better then a free product.
>I find that most open source doesn't have great support either, and a
>company that charges for something will have more features that I
>want/need because if not then I will go somewhere else, and they have
>dedicated people on it.
This depends on the kind of support you expect. I see lots of messages
here, on the MySQL and on the ProFTPD list saying I want to do this but
how.. The answer might be read a book or people are pointed to online
documentation, or just RTFM.
For someone like me, and quite a few others on this list, support the way
you're company provides it is not needed..
> Generally the open source side of things has developers who work on it
> in their spare time. Which leads to longer delays then commercial.
I don't know if that's true. Opensource has more developers.. if say 10
people work on a project it might even become available sooner then a
For most endusers support and easy to use/install are important reasons to
buy a product..
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