Ray,
I have worked for a couple of manufacturers and when they cannot deliver, it
creates problems for both the mfgr and the reseller. It is obviously not
MacZone's fault that VST cannot deliver. Blaming Zone does not get at the
core of the problem - which is VST can't deliver. Zone has done their job by
confirming that they received your order and that they have all of your
information to process the order.
Assuming that assigning blame is important to you, it lies with VST and not
with those businesses who sell this particular product. Why does Zone's
suggestion to you to contact VST seem unreasonable?
Eric Dahlinger
> Date: Thu, 23 Aug 2001 22:46:48 -0400
> Subject: MacZone cancels order after confirming it.
> From: Ray Wysocki <[EMAIL PROTECTED]>
> Message-ID: <[EMAIL PROTECTED]>
>
> What can be done about MacZone canceling an order after confirming it twice?
>
> I ordered a VST 6GB Slim FireWire HD from Zones.com for $89 and received
> both a confirmation from their website and an e-mail.
> Then today I received another e-mail confirming my order AGAIN, which I
> thought was a bit odd.
> I searched it thoroughly and eventually found a little "c" all by itself in
> the item description, and then found in the bottom of the e-mail that a "c"
> means cancelled, although the whole e-mail was thanking me for my order and
> confirming EVERYTHING, item, credit card, etc.
>
> When I called they said VST had cancelled shipment to them so they could not
> fulfill my order. They refused to offer me a similar item at the same price,
> and suggested I contact VST.
>
> What can I do?
> They advertised an item, I ordered it, they confirmed my order, and now are
> saying they wont honor it. The only thing I can hold over them is my future
> business, and they said they don't care if I don't purchase from them again
> (WHICH I WONT)
>
> Any help/ideas would be appreciated
> Ray
> Who thinks a mail bomb would be a good idea(just kidding), I would really
> like to get my HD I ordered.
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