Bob Definitely took the right approach. WE ARE a SERVICE industry,we have to act like it Guiding those in need of help and building relationships based on their trust in your area of expertise.
Regards Michael Wilkinson. 106 Holyhead Rd, Ketley, Telford, Shropshire. England .TF1 5DJ 44 (0) 1952 618986. www.infocus-photography.co.uk For Negatives & transparencies from digital files ----- Original Message ----- From: "David Townend" > > This story is a sorry tale...I find it incredulous that you let her get away > with this. After all is said and done on this list regarding profiling > printers and colour management etc etc etc .... > > Letting a client convert your colour files to b/w and output on a colour > laser printer (that you have absolutely no control over) and then having to > absorb all her anger and frustration at her colour management and printing > problems maybe perceived by some people as pretty masochistic, no ? > > Is this not taking the concept of "customer service" a little too far ? Or > should all photographers provide free printer and monitor profiling of > clients computers, plus a few free lessons in digital imaging with every > photo shoot ? What's the lists opinion on this ? Bob Wrote > > She has tried printing b&w pictures from > > the colour digital files I supplied her using a laser printer and says the > > quality is poor, complaining of grain and white specks. I have just run some > > prints off from my Epson 950 and the quality is absolutely stunning. =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
