[PRODIG] Re: Faulty Canon 1Ds with a wait until Feb 2004 for spare part

[Joanna Plumbe Photography]

Title: Re: Faulty Canon 1Ds with a wait until Feb 2004 for spare part

> I hope that the new owners of Leeds stop prevaricating  and sort you out
> with a replacement camera pronto as legally required.   No doubt there
> will be many here taking note of how and how quickly this is resolved to
> your satisfaction, and make their future buying decisions accordingly!

Interestingly Calumet suddenly became rather more helpful yesterday, with a phone call from Philip King (customer service).  He seemed surprised and apologetic that I had been given wrong information and said that actually Calumet will be honouring Leeds' responsibilities.  Canon are having another chance at fixing the camera, but Philip assured me that if it becomes faulty again within the warranty period that he would help with obtaining a new camera.  He also requested that I post this here (unsurprisingly), so here are his details if anyone else has similar issues:

Philip King
Customer Services Manager [U.K.]

Calumet Photographic Ltd

93 Drummond Street
Euston, London NW1 2HJ
Tel: +44 (0)207 380 4510
Fax: +44 (0)207 387 3354
Mobile +44 (0)7775 705 449

Thanks for all the advice.  Funny what happens when you stand your ground...

Jo