[PRODIG] Re: Do Apple care? - NOW: Could this happen to images?

[Richard Lewisohn]

Just to back up what Simon Pugh wrote, the author of that article make 
a mistake relating to iTunes. If he'd read the warning screen (or even 
thought about it for a few seconds) it would be obvious that in 
nominating his new computer's music folder as the home for his iTunes 
music, it would wipe the selection on his iPod.  He was basically 
expecting to copy the music on his iPod to a second computer, something 
that is for obvious copyright reasons, not possible.  He should instead 
have copied the music files themselves on the the iPod hard disk and 
copied THOSE into his laptop's music folder.

The area for storing files (in my case image files) is separate from 
the music storage and playback area.  This would not have been 
effected.

I've been using an iPod for backup on shoots for a year and it's 
performance has been flawless (touch wood!)

Equally, my experience of Apple support has been exemplary.  Also the 
'support' area of Apple's website normally gets an answer to a 
technical question from someone who knows what they are talking about 
rather than someone who knows little about computers looking at a 
folder in a call centre.

I refuse to believe that Apple users have more problems/worse service 
than Dell/Gateway/Tiny/Toshiba/whatever users.  There are always horror 
stories, but I've always found good service and products from Apple.  
The logic board of my iBook died a couple of months ago. It was out of 
warranty and not covered by the extended warranty program.  I'd dragged 
it all over the world for 3 years, so although I wasn't happy paying 
for a repair, it wouldn't be fair to blame Apple.

So maybe it's time to end this thread or I might have to dredge up 
horrific memories of weeks on Dell's so-called 'helpline'..

Regards
        
Richard Lewisohn
http://www.lewisohn.co.uk
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