>  The
> > application crashed and she can't find the file. I'm not discounting the
> > strong possibilities that this semi-computer-literate person doesn't know
> > how to properly conduct a file search, or navigate the file system--or
> > perhaps the Vista file-search module is buggy like XP's was. She said she
> > would keep looking for the file. But if she calls me back I'd like to have
> > something to tell her.
> >
> >
>I've used vista briefly and I'm 90% sure it had a windows folder.  I
>also brought up a cmd window (although I can't remember the menu it came
>from) and did some pinging etc.  You could therefore try the usual
>start/run and cmd then when she get the prompt

Thanks Peter! I don't know why I never think of that. I guess I always 
figure that black box will scare users. That may be the easiest way for me 
to talk her through it, though.

Ken Dibble
www.stic-cil.org



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