Whil/Ken, Keeping in mind the adage "you get what you pay for", I don't think your expectations about support are 'reasonable' given LunarPage's pricing model: a ton of bandwidth, storage, features and great up-time for $100/year.
Instead of traditional support, I encourage you to leverage Lunar's forums (lunarforums.com; open to non-Lunar visitors as well) for your questions. I've found many answers by searching through the archives and almost all of my questions have been answered by members of the community. Highly recommended! > Fantastico Avoid this option and install software yourself. Comment: Fantastico is a 3rd party product that claims to help you easily install popular open source products. Many other hosting vendors offer this exact same product as well. The problem with this product is that is usually several maintenance releases behind the current version of each product in its database. If you follow the advice on the LunarForums.com forums, most elect to go a product's home site for the latest source code and manually install the products they want to use. > I've moved about a half dozen domains maybe a year or so ago, and have had no > trouble with the basic static hosting. My experience exactly. And given Lunar's price vs. feature set, an incredible value. > I have all of the domains set up on one static IP with some sort of internal > routing(their front-end is a little weird, but I imagine it's just doing > something to Apache.) It works nicely. I don't think Lunar is doing anything out-of-the-ordinary. Multiple domains on a single IP is a basic feature of Apache. Lunar's front-end is CPanel - a commercial product offered by many hosting vendors. > Their email support is sketchy. Agree. And a problem with every hosting vendor I've used. This is why I *AM* such a raving maniac about Fastmail. I host all my domains' email accounts on Fastmail.fm. Fastmail also offers simple DNS hosting as well (free as part of their $39/year plan). I use LunarPages for basic http services (PHP scripts, MySQL, storage), Fastmail for my email/DNS, and customer selected hosting choices (internal or a 3rd party service of their choice) for production applications. This gives me the flexibility of easily changing hosting vendors without disrupting my mail services or having to migrate my mail archives across hosting vendors. Its also nice to have a single configuration process for managing my mail accounts without having to remember hosting vendor specific nuances. > I've also found that connections (email and FTP) are troublesome at times. > Too many folks trying to connect at the same time. A couple of my domains timeout regularly when trying to grab mail. Well, being used to my own mail server, I get spoiled. See my recommendation to host your email with an email specific hosting vendor. > I _am_ looking at another host for my Drupal work, though, because I have NO > confidence in LP being able to support something that complex. Keeping in mind that you get what you pay for, this makes sense. Regardless of who you choose as your hosting vendor, you might also consider hiring someone familiar with Drupal (or your package of choice) to do your initial install and configuration. Personally, I'm skeptical that *any* hosting vendor is going to be able provide package (and version) specific technical support as part of their basic hosting fee. Malcolm _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[EMAIL PROTECTED] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
