I am getting fairly fed up with all this negativism towards Altium.  The
product they have released is very complex and is bound to have bugs, just
look at the bugs in Microsoft products, and for the most part they are doing
something about them.  

Don't get me wrong they do have their problems, But in general please tell
me where I can get an all encoumpasing product that is comparible at the
same price.  No I don't mean list them I have seen the lists here hundreds
of times!  This is meant to be a thought provoking exercise, 

If instead of all the griping here you were to send clear E-Mails to Altium
(Not spam them!) but clear E-Mails that describe the problem and how to
replicate it I am sure they will do something.  In other words the griping
is getting you anywhere.

Now as to a lot of the problems they are usually User generated (Don't flame
me for this) and a clear discription of the problem here or on the Altium
boards will probably get you an answer as to work around it.


P.S. I have been using Protel since V1.0 and although it has issues it work
very well for my company.  As a side note I have never called support so I
can comment on that.  But I have always found a work around or that I was
doing something wrong.

> -----Original Message-----
> Sent: Friday, April 09, 2004 11:45 PM
> To: Protel EDA Forum
> Subject: Re: [PEDA] Good schematic/PCB development suite 
> recommendation?
> Brooks,Bill wrote:
> >This is pretty damning commentary. And maybe a bit 'rash'... 
> >
> What exactly do you mean by calling the commentary "rash" ?
> >Logically, their business model tried to change awhile back... they 
> >tried to introduce a system whereby support services would be the 
> >revenue stream to replace new sales of PCB software here in the 
> >U.S..... Protel failed to make that happen... we as a body 
> rejected the idea.
> >
> And why did we reject the idea?  I can not speak for you, but 
> I can speak for myself.  There were two reasons.  First, when 
> I bought 99SE, it came with support included in the price I 
> paid for it.  For them to all of sudden decide that they were 
> going to renege on it is a violation of the contract and I 
> would not stand for it on principle.  Secondly, I might have 
> been convinced to go along with the change because of 
> changing business climate.  However, the problem for Altium 
> was that I had been occasionally calling the support hotline 
> and knew that there was not much support there.  I am 
> certainly not going to pay for something if I was not going 
> to receive any value or frequently receive wrong answers.  
> Maybe other people refused to go along for other reasons, but 
> this was my reasoning.  Their attitude of "We have great news 
> for you.  We have decided to upgrade our service, so the same 
> quality service that you were promised for free, you now get 
> to pay for" 
> did not go over well either.
> >I think Protel has a market... it's guys and gals like us that are 
> >willing to hold on... but nobody can continue to wait forever.
> >
> Altium's main market is people who have never heard of Protel 
> before.  I doubt they are getting much repeat business.  It 
> is hard to translate sayings into other languages, but here's 
> one that bears a lot on Altium's situation for the last 5 or 
> so years:  Being bad is OK, having a bad reputation is what 
> is really bad.  Altium has acquired a very bad reputation 
> among its users because of poor and short sighted management 
> and now it is finding it hard to get any support from the user base. 
>  That may be its undoing.
> Hamid

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