Hi there. I must admit i think i never have been this angry before. I started my Protools 11.1.2 and got a software upgrade notice that told me a new Pro tools was available, v11.2.1. Nice i thought to myself and started the longish nightmare that’s the Avid Web site. I even went so far as to create a so called master account but when i got into this account and looked at my products, it claimed that i didn’t have a bloody upgrade after all, that is it said ”Protools 11 upgrade from v10, 1 product(s)” and nothing more, no indication that there was something to download, no links nada. So i go to the support which of course is paid so no help there and then i found this link from the knowledge base to something called ”downloads and upgrades” and after many trials and tribulations got there and found the link to the ”protools 11.2 information and downloads”. I clicked on this link only to be taken to the same announcement i had seen earlier in my software update and of course no download links instead there was a little note saying ”Registered customers should log in to their accounts to get an installer” well duh, there is no damned installer to be found, not anywhere in my account space. Nada, nothing, zero, zip, zilch, nichts, not a thing. So what do i do now? I know i have the right to upgrade or rather update but when nothing can be seen, no installer at least, what do i do since support costs probably just as much as the damned protools itself. Sorry for the long rant but as you can tell i’m mighty frustrated. Maybe i should give up on this entirely and do something completely different with my life. /Krister
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