Hi Krister, I totally understand your frustration, AVID has done a couple of changes on their web pages, and if you log in to your account and go to the page you describe, it looks like there is no downloads available. But, even though I've not figured out exactly what I did, I think I interacted with the heading named Pro Tools 11 upgrade from PT 10 and clicked on it. Next, there was a link under the heading named Downloads or something like that, and if you interact with this heading there is a link named Show there. If you click this link and stop interacting with the heading, all the download links for Pro Tools 11.2 will be listed there on the page.
Sorry for the cryptic description, but I think I did things in this order when I managed to download the update. Good luck! John André, Norway On 29 Aug 2014, at 18:34, Krister Ekstrom <[email protected]> wrote: > Hi there. > I must admit i think i never have been this angry before. I started my > Protools 11.1.2 and got a software upgrade notice that told me a new Pro > tools was available, v11.2.1. Nice i thought to myself and started the > longish nightmare that's the Avid Web site. I even went so far as to create a > so called master account but when i got into this account and looked at my > products, it claimed that i didn't have a bloody upgrade after all, that is > it said "Protools 11 upgrade from v10, 1 product(s)" and nothing more, no > indication that there was something to download, no links nada. So i go to > the support which of course is paid so no help there and then i found this > link from the knowledge base to something called "downloads and upgrades" and > after many trials and tribulations got there and found the link to the > "protools 11.2 information and downloads". I clicked on this link only to be > taken to the same announcement i had seen earlier in my software update and > of course no download links instead there was a little note saying > "Registered customers should log in to their accounts to get an installer" > well duh, there is no damned installer to be found, not anywhere in my > account space. Nada, nothing, zero, zip, zilch, nichts, not a thing. So what > do i do now? I know i have the right to upgrade or rather update but when > nothing can be seen, no installer at least, what do i do since support costs > probably just as much as the damned protools itself. > Sorry for the long rant but as you can tell i'm mighty frustrated. Maybe i > should give up on this entirely and do something completely different with my > life. > /Krister > > -- > You received this message because you are subscribed to the Google Groups > "Pro Tools Accessibility" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
