On 11 Dec 00, at 21:10, Malcolm Cadman wrote:
> Yes, I have read the full version of that one. Quite amusing ! After a
> long conversation with the customer the helpline assistant finally
> realises that the only question left to ask is something like -
>
> "Sir, do you have the mains lead plugged into the wall socket ?" :-)
>
> --
> Malcolm Cadman
>
I understand that one company, to avoid appearing to insult the
caller, had as it's first question on help desk script "Are you using
a single or double wall socket?". This caused the caller to look and
then realise the fundamental problem. Presumably if the cause of
their problem didn't dawn on them then any insult could be used as
the unworthy owner wouldn't detect the contempt anyway.
Tony Gordon
