In article <[EMAIL PROTECTED]>,
[EMAIL PROTECTED] writes
>On 11 Dec 00, at 21:10, Malcolm Cadman wrote:
>
>> Yes, I have read the full version of that one. Quite amusing ! After a
>> long conversation with the customer the helpline assistant finally
>> realises that the only question left to ask is something like -
>>
>> "Sir, do you have the mains lead plugged into the wall socket ?" :-)
>>
>> --
>> Malcolm Cadman
>>
>I understand that one company, to avoid appearing to insult the
>caller, had as it's first question on help desk script "Are you using
>a single or double wall socket?". This caused the caller to look and
>then realise the fundamental problem. Presumably if the cause of
>their problem didn't dawn on them then any insult could be used as
>the unworthy owner wouldn't detect the contempt anyway.
Umm ... a neat diversion :-)
--
Malcolm Cadman
