From: [EMAIL PROTECTED]
>I understand that one company, to avoid appearing to insult the
>caller, had as it's first question on help desk script "Are you using
>a single or double wall socket?". This caused the caller to look and
>then realise the fundamental problem. Presumably if the cause of
>their problem didn't dawn on them then any insult could be used as
>the unworthy owner wouldn't detect the contempt anyway.
>
>Tony Gordon
I have a lengthy email from a friend in DELL which is just pure transcripts
from actual calls received in their call centre (the main european one,
which is based in Bray near where I live here in Ireland) I can email it to
anyone who wants a laugh!!
My personal favourite was the customer who wanted to change his display
resolution from 640x480 to 800x600 under Win 95. The operator told him to
right click on the desktop to bring up the pop up window and select
"Properties" - this he repeated to the customer SIX TIMES to no avail. After
all this, he conceded defeat and asked the customer what was on the screen -
The customer replied "click click click click click click"....
The customer had thought the operator wanted him to "write click" not "right
click".... He did it with a permanent marker pen on his new 17" Screen
too.....
Darren.
[EMAIL PROTECTED]
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