> Yesterday Razor caused the Electronic Frontier Foundation's newsletter > to not reach possibly thousands of subscribing members. I want to be > able to prevent this from happening in the future. How do I contact the > complaining person(s) so that I can remove them from the list and make > sure this doesn't happen the next time? What can I to to ensure that > Razor doesn't flag EFFs newsletter as spam in the future?
Just a few comments of my own, some related to this specific question, some not... I really liked someone else's comment of breaking the list down, and sending out the mail, after each mail, check razor to see if it is 'flagged'. If you usually send out one 'newsletter' per week, then split your 30,000 into 6 lots of 5000, if it isn't flagged, then try 3 lots of 10,000 (remember, it might be more than one person/spamtrap, and you might need to hit more than one of them before razor will flag it). I also like the comments about re-confirming subscribers, sure, at the end of the day you will end up with less people on your list after each 're-confirmation'. People frequantly can't be bothered confirming etc, but really, those people are never really on your list anyway if they are *that* slack. Big subscriber numbers are only really useful for sexual appendage comparisons (ok, maybe you could pretend that there are a lot of people who won't vote for idiot of the day to the media as well). As an extra to the re-confirmation, it would be interesting to have a spamtrap account which would auto-respond to any email address embedded in the emails, and perhaps even visit any URL's as well. This would encourage more spam from those that use these methods to 'confirm' spam addresses, and stop wrong reports from those that have serious unsubscribe methods. Perhaps as a list maintainer, you might like to revoke your own messages, if you notice that they are listed in razor. Lot's of people say there is nothing you can do, that's defeatist. You *can* do something, you can revoke the message. You can even encourage your mailing list users to use razor and encourage them to use the revocation component. (This increases the number of razor users who are 'on your side' so to speak). I find it unlikely that of 30,000 subscribers, thousands would not get the message due to razor for a few reasons: A) Everyone receives the message until one or more spamtraps report it (or recipients manually report it). B) Most people on the list would not be using razor themselves or their mail server. C) Even then, most people would be using razor properly and not auto-discarding 'flagged' emails. Ultimately, your problem is that if there are indeed spamtraps on your list, the *only* way to ensure everyone receives the email is to send each address an email (one by one), each completely different... Or at least to send it in batches, and test each batch. My view of razor is that it is fantastic, I've had only very few false positives (geotrust SSL certificate renewal emails) and I can understand them being spamtrapped because geotrust send spam to the registered email address... I also find that it is advantageous to delay the razor check as long as possible in the mail delivery cycle, this gives other people more time to flag spam for you, and also more time for the FP's to be removed again before you check. I currently use razor through the outlook plugin, and it is working quite nicely, but while I'm on-line (all day every day) the spam percentage caught is a lot lower than compared to when I login in the morning and download the previous 12 hours worth of mail/spam. Out of all my email, 12% is spam's (avg would be more than 50 a day FYI), and unfortunately I don't have a actual percentage of the number razor catches compared to what I have to manually report.. While I'm at it, there are two things I'd like included in the outlook plugin, one is to be able to define a different folder for razor caught spam than for manually "Block"ed spam, the other is for better stats to be kept. Number of emails received, number caught by razor, number reported, number revoked, total number reported + caught - revoked, etc... Regards, Adam ------------------------------------------------------- This SF.net email is sponsored by: SlickEdit Inc. Develop an edge. The most comprehensive and flexible code editor you can use. Code faster. C/C++, C#, Java, HTML, XML, many more. FREE 30-Day Trial. www.slickedit.com/sourceforge _______________________________________________ Razor-users mailing list [EMAIL PROTECTED] https://lists.sourceforge.net/lists/listinfo/razor-users
