We currently have a support ticket system in rbase but would like to add the ability to send/receive emails within the ticket system. Right now they copy and paste in/out of outlook to the support tickets.
I know I can use Rmail to send the emails but need to find a way to have it automatically receive emails and add them to the ticket. Similar to other ticketing solutions. I noticed the other ticket systems put the ticket number in the subject so I can parse the email and know which ticket to add to when it is received. Has anyone done something similar? TIA Dan Goldberg -- For group guidelines, visit http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/rbase-l/2E4830CEC16615458329D3D83342F8D0014E863FE0%40EXCHANGE10.
