A contractor that I often work with here in Chicago does this for a mutual client. The client gets emails in Outlook. His programmers parse information out of the subject and body of the email. They also take an attached PDF file of invoice data and parse out information from the PDF and store in an RBase table. Don't know how it works, but it runs a scheduled task twice a day to find new emails and generate data. If that sounds like what you want, let me know and I'll email you his contact info and you can deal with him directly. Karen
-----Original Message----- From: Dan Goldberg <[email protected]> To: [email protected] <[email protected]> Sent: Wed, Apr 14, 2021 10:13 am Subject: [RBASE-L] - Rbase ticket system <!--#yiv7023657822 _filtered {} _filtered {}#yiv7023657822 #yiv7023657822 p.yiv7023657822MsoNormal, #yiv7023657822 li.yiv7023657822MsoNormal, #yiv7023657822 div.yiv7023657822MsoNormal {margin:0in;font-size:11.0pt;font-family:"Calibri", sans-serif;}#yiv7023657822 span.yiv7023657822EmailStyle17 {font-family:"Calibri", sans-serif;color:windowtext;}#yiv7023657822 .yiv7023657822MsoChpDefault {font-family:"Calibri", sans-serif;} _filtered {}#yiv7023657822 div.yiv7023657822WordSection1 {}-->We currently have a support ticket system in rbase but would like to add the ability to send/receive emails within the ticket system. Right now they copy and paste in/out of outlook to the support tickets. I know I can use Rmail to send the emails but need to find a way to have it automatically receive emails and add them to the ticket. Similar to other ticketing solutions. I noticed the other ticket systems put the ticket number in the subject so I can parse the email and know which ticket to add to when it is received. Has anyone done something similar? TIA Dan Goldberg -- For group guidelines, visit http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/rbase-l/2E4830CEC16615458329D3D83342F8D0014E863FE0%40EXCHANGE10. -- For group guidelines, visit http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/rbase-l/1720743710.2061895.1618414023264%40mail.yahoo.com.
