If you are interested in designing a cloud-based mobile
Support/Ticketing System using R:BASE X.5 Enterprise, R:BASE 11
Enterprise, Oterro X.5 Enterprise, Oterro 11 Enterprise, and Java
Version 8, you may submit the request to find all details at:
https://www.ramdatasystems.com
Good luck!
Very Best R:egards,
Razzak
At 11:13 AM 4/14/2021, Dan Goldberg wrote:
We currently have a support ticket system in rbase but would like to
add the ability to send/receive emails within the ticket
system. Right now they copy and paste in/out of outlook to the
support tickets.
I know I can use Rmail to send the emails but need to find a way to
have it automatically receive emails and add them to the ticket.
Similar to other ticketing solutions.
I noticed the other ticket systems put the ticket number in the
subject so I can parse the email and know which ticket to add to
when it is received.
Has anyone done something similar?
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