[RBG7-L] - RE: Help Files Don't work SUCCESS

[Paula Stuart]

Title: Message

Jay,
        Glad to hear you got everything working.  I know how frustrating it is when it won't.  It's a security feature and so I'm not sure you want to kill it altogether, but if you have access to folks who can answer the questions, I'd ask:

        1.  Is it possible to highlight multiple files and unblock them as a group rather than having to do each one individually.  You can do that with some of the Properties in Windows (such as Read Only, for example).
        2.  Is it possible to establish Rbase as a "trusted site"  to allow the security to recognize it and NOT block the files in the first place. 
        3.  Can they at least, for goodness sake, rather than having NOTHING happen, have a dialog box pop up saying "This file has been blocked....would you like to unblock it now? Or something like that.

        Good luck.

Paula Stuart
Community Development Strategies
70 Summer Street
Somerville, MA 02143
617-776-3367
617-776-4554 (Fax)
617-388-1331 (Cell)
[EMAIL PROTECTED]



-----Original Message-----
From: rbg7-l@rbase.com [mailto:rbg7-l@rbase.com] On Behalf Of Jay Ward
Sent: Monday, July 18, 2005 9:08 PM
To: RBG7-L Mailing List
Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS


Paula and John, thank you both.  Everything works fine now.  Is there a way to not have to unblock each time we get a new help file?  At my age I'm not certain I will remember to do it each time.  I have a relatively good "in" at MSFT, son is chief architect for Windows, and, if I knew what to ask him, I will do so.

-----Original Message-----
From: rbg7-l@rbase.com [mailto:rbg7-l@rbase.com] On Behalf Of Paula Stuart
Sent: Monday, July 18, 2005 5:34 PM
To: RBG7-L Mailing List
Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS

Jay

Have you tried re-downloadng with the XP security off?  Have you checked the PROPERTIES?  By Right clicking on one of the help files (after they're downloaded? They should all say that the application is HTML Compiled Help and at the bottom of the Properties box check to see if you have a button that says "UNBLOCK".  If it's there, click it to unblock the file.  I had to unblock each file individually.

I'd also recommend deleting all the .chm files before you re-download rather than just writing over the old files.  That is the combination of steps that worked for me.....



Paula Stuart
Community Development Strategies
70 Summer Street
Somerville, MA 02143
617-776-3367
617-776-4554 (Fax)
617-388-1331 (Cell)
[EMAIL PROTECTED]



-----Original Message-----
From: rbg7-l@rbase.com [mailto:rbg7-l@rbase.com] On Behalf Of Jay Ward
Sent: Monday, July 18, 2005 4:00 PM
To: RBG7-L Mailing List
Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS


I also do not have Zone Alarm but setting the Win XP security off doesn't improve things.  I still get the "Action Cancelled" notification in the right hand window,

-----Original Message-----
From: rbg7-l@rbase.com [mailto:rbg7-l@rbase.com] On Behalf Of Paula Stuart
Sent: Monday, July 18, 2005 1:54 PM
To: RBG7-L Mailing List
Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS

Jan, that's consistent with the system I'm using I have XP Pro, with no Zone Alarm.  I think it was the XP Security that blocked the files.

Paula Stuart
Community Development Strategies
70 Summer Street
Somerville, MA 02143
617-776-3367
617-776-4554 (Fax)
617-388-1331 (Cell)
[EMAIL PROTECTED]



-----Original Message-----
From: rbg7-l@rbase.com [mailto:rbg7-l@rbase.com] On Behalf Of Jan Johansen
Sent: Monday, July 18, 2005 1:48 PM
To: RBG7-L Mailing List
Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS


Need to rescind what I just said about Zone Alarm.
This was done on a laptop with out virus protection.

I think it was the XP Pro Security Firewall that did it.
I believe we might need to allow an exception to whatever Rbase server is being used.

Jan

----- Original Message -----
From: "Jan Johansen" <[EMAIL PROTECTED]>
To: "RBG7-L Mailing List" <rbg7-l@rbase.com>
Sent: Monday, July 18, 2005 10:43 AM
Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS


> OK,
>
> After relooking at all the posts, it was the security properties on
> the files. Unblocked them. OK now.
>
> Come to think of it I have Zone Alarm also.
>
> Jan
>
>

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Checked by AVG Anti-Virus.
Version: 7.0.336 / Virus Database: 267.9.0/50 - Release Date: 7/16/2005




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No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.336 / Virus Database: 267.9.0/50 - Release Date: 7/16/2005