The Zone Alarm comment raises some Questions. I am not sure if the *.chm files have imbedded ActiveX (some do) that might be perceived by AV programs as hostile and interrupt the "copy / extraction" process..
----- Original Message ----- From: "Claudine Robbins" <[EMAIL PROTECTED]> To: "RBG7-L Mailing List" <[email protected]> Sent: Monday, July 18, 2005 7:57 AM Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > In the past, I always had problems downloading updates with Zone Alarm. Not > wanting to disable ZA for any length of time, I now VPN to my server at the > office and download there, then I copy the files over to my home pc. Works > great. In this case, once the files were copied over in a temporary > directory, I unzipped them to the C:\RBTI\RBG7 directory, and allowed > overwriting. No problem. > >> -----Original Message----- >> From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of David M. >> Blocker >> Sent: Monday, July 18, 2005 12:14 AM >> To: RBG7-L Mailing List >> Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS >> >> Can we hear from others out there - that's 3 of us now that have had some >> kind of issue with installing the new help files. >> >> Anyone NOT have a problem? >> >> David >> >> David Blocker >> [EMAIL PROTECTED] >> 781-784-1919 >> Fax: 781-784-1860 >> Cell: 339-206-0261 >> ----- Original Message ----- >> From: "Jay Ward" <[EMAIL PROTECTED]> >> To: "RBG7-L Mailing List" <[email protected]> >> Sent: Sunday, July 17, 2005 7:12 PM >> Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS >> >> >> > David, thanks for your thoughts and success. I just did the re-start >> option >> > and that didn't work either. I still get the "Action Cancelled" >> statement >> > in the right hand window. >> > >> > -----Original Message----- >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of David M. >> > Blocker >> > Sent: Sunday, July 17, 2005 7:59 AM >> > To: RBG7-L Mailing List >> > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS >> > >> > I also report problems with the help files which eventually I overcame. >> > >> > I followed these steps: >> > >> > 1. Downloaded and installed Release candidate 5 of Build 81 and build >> 10 >> of >> > R:Base 7.5 2. Zipped my existing help files into a file with PKZIP. >> > Unfortunately, I did NOT realize help.rid was also a key file and did >> not >> > back that one up. >> > 3. Downloaded each of the help zip files, unzipping them with PKZIP for >> > Windows. IN the beginning I messed up: the default directory that came >> up, >> > becuase it was the last one I had unizpped into, was C:\RBTI\RBG75 and I >> > OK'd it and only after the first 3 did I realized my mistake. >> > 4. So I started again and unzipped everything into the right directory. >> > 5 Started up R:Base: any attempt to start help, by typing HELP at the R> >> > prompt or >> > clicking on the question mark icon hung R:Base. I had to CTRL / ALT / >> DEL >> > to release it. >> > 6. Figuring it might be my fault for unzipping in the wrong directory, I >> > restored my original help files from my zip file AND restored the RID >> file >> > from another PC. No change 7. Reasoning maybe the problem was with >> build >> > 81, I restored the previous build of 81: no change. >> > 8.. Started up 7.5 and tried help: this also hung. >> > 9. Copied help files for 7.5, including the RID file from aother PC and >> > overwrote mine: no change. >> > >> > Throughout all of this, the files worked fine from explorer, but not >> from >> > R:Base. >> > >> > FInally, knowing how wierd my PC gets sometime I shut it down, restarted >> it >> > and tried again. >> > >> > Everything now is fine. I restored release candidate 5, unzipped the new >> > help files again, testing after each one just to be sure. Help works >> fine >> > now. >> > >> > Go figure! >> > >> > David Blocker >> > [EMAIL PROTECTED] >> > 781-784-1919 >> > Fax: 781-784-1860 >> > Cell: 339-206-0261 >> > ----- Original Message ----- >> > From: "Paula Stuart" <[EMAIL PROTECTED]> >> > To: "RBG7-L Mailing List" <[email protected]> >> > Sent: Saturday, July 16, 2005 6:07 PM >> > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS >> > >> > >> > > John, Mike and Sami..... >> > > >> > > Thanks for all your help. I just got everything working. >> > > Here's what I found out. >> > > >> > > 1. When downloading the files from Rbase and then checking the zipped >> > > files I got an "Unknown Publisher" message. >> > > 2. When I unzipped them and then checked the Properties Box on the >> > > unzipped files, I got the "File has been blocked" message. I selected >> > > UNBLOCK (had to do it for each and every file individually) 3. When I >> > > had the problem yesterday, and couldn't open the files, I checked the >> > > Properties Box on a couple of them and got an "Unknown Application" as >> > > the application. In my stupidity (I told you I'm not as experienced >> > > as many of you) I changed it to "Rbase" instead of "HTML Help" That >> > > changed the properties for ALL of them. Subsequent downloads seemed >> > > to copy that property. >> > > 4. So, I deleted all the help files, re-downloaded them, re-unzipped >> > > them, made sure they all had HTML Help as the Application and >> > > Unblocked each file >> > > >> > > VOILA! Everything now works. >> > > >> > > I'm going to have to figure out what this new "File came from another >> > > computer and has been blocked" deal is, as that's not happed before. >> > > I use McAfee but have recently installed a Windows update as >> > > well.....so one of them must have added a security feature I didn't >> have >> > before. >> > > >> > > Thanks again to everyone! >> > > >> > > Paula Stuart >> > > Community Development Strategies >> > > 70 Summer Street >> > > Somerville, MA 02143 >> > > 617-776-3367 >> > > 617-776-4554 (Fax) >> > > 617-388-1331 (Cell) >> > > [EMAIL PROTECTED] >> > > >> > > >> > > >> > > -----Original Message----- >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John >> > > Docherty >> > > Sent: Saturday, July 16, 2005 5:51 PM >> > > To: RBG7-L Mailing List >> > > Subject: [RBG7-L] - RE: Help Files Don't work >> > > >> > > >> > > Paula, >> > > >> > > I only have an RBG7.CHW file in my \RBTI\RBG7 directory. The modified >> > > time and date on this is about when I downloaded the new help files >> > > today, as per your system. >> > > >> > > If I double-click on the help files, which XP identifies under Type as >> > > Compiled HTML Files, they open immediately as expected as a help file. >> > > Properties are fine as well. >> > > >> > > One thing I have noticed with downloading from RBTI is that if I have >> > > Zone Alarm running, the updates are usually corrupted when I try to >> > > run them (corrupted EXE file error appears)- I now disable ZA when I >> > > download from RBTI - when I forget to do this I have problems. Do you >> > > have anything like this running on your PC ? >> > > >> > > John Docherty >> > > >> > > >> > > -----Original Message----- >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula >> > > Stuart >> > > Sent: Sunday, July 17, 2005 9:27 AM >> > > To: RBG7-L Mailing List >> > > Subject: [RBG7-L] - RE: Help Files Don't work >> > > >> > > Does anyone know what the file RBASE.chw is? >> > > >> > > I've now re-downloaded the latest version of RB7.1 (Release Candidate5 >> > > 7/14/2005) When I re-downloaded the help files, and looked through >> > > the >> > > RBG7 folder on my computer I found this file. It's not in the >> > > "typical install" documentation I have for XP. It has a created date >> > > of October >> > > 2003 and a modified date of yesterday -- when I originally downloaded >> > > the help files. >> > > >> > > Also, clicking on the individual help files in Windows explorer causes >> > > dialog boxes to come up saying "unrecognized command, retype it" and >> > > one that says "more than 10000 lines or 400 items in input line" >> > > (happened clicking on the Gateway help) >> > > >> > > Also, clicking on the individual files to look at the properties shows >> > > a message at the bottom that reads "This file came from another >> > > computer and might be blocked to help protect this computer" with a >> > > button next to it saying "unblock". When I clicked that, and tried to >> > > open the file...it made no difference. I'm wondering if a Windows >> > > update has caused some kind of a security lock on these..... >> > > >> > > Paula Stuart >> > > Community Development Strategies >> > > 70 Summer Street >> > > Somerville, MA 02143 >> > > 617-776-3367 >> > > 617-776-4554 (Fax) >> > > 617-388-1331 (Cell) >> > > [EMAIL PROTECTED] >> > > >> > > >> > > >> > > -----Original Message----- >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John >> > > Docherty >> > > Sent: Saturday, July 16, 2005 4:33 PM >> > > To: RBG7-L Mailing List >> > > Subject: [RBG7-L] - RE: Help Files Don't work >> > > >> > > >> > > Paula, >> > > >> > > I use WinZip with XPP - however as suggested by Mike if you try >> > > opening the actual downloaded files you will be able to check their >> > > integrity, as they should be able to be displayed readily. >> > > >> > > Good luck. >> > > >> > > John Docherty >> > > >> > > >> > > -----Original Message----- >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula >> > > Stuart >> > > Sent: Sunday, July 17, 2005 8:09 AM >> > > To: RBG7-L Mailing List >> > > Subject: [RBG7-L] - RE: Help Files Don't work >> > > >> > > Hi John, >> > > >> > > Running Windows XP there's a self-extractor that's part of the >> > > operating system. It's how I always unload the files. They download >> > > as zipped folders. I select "extract all files" from the menu and >> > > tell it what directory to send them to. The unzipped files are coming >> > > up with the date and time they were extracted. I just assumed that >> > > because they were overwriting the files that were already there. >> > > >> > > Paula Stuart >> > > Community Development Strategies >> > > 70 Summer Street >> > > Somerville, MA 02143 >> > > 617-776-3367 >> > > 617-776-4554 (Fax) >> > > 617-388-1331 (Cell) >> > > [EMAIL PROTECTED] >> > > >> > > >> > > >> > > -----Original Message----- >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John >> > > Docherty >> > > Sent: Saturday, July 16, 2005 4:01 PM >> > > To: RBG7-L Mailing List >> > > Subject: [RBG7-L] - RE: Help Files Don't work >> > > >> > > >> > > Paula, >> > > >> > > I have just downloaded the zip files, unzipped them into the directory >> > > where 7.1 resides and they work OK - the unzipped files are dated 14/7 >> > > 7:10pm (although it is 17/7 here) - how are you extracting the CHM >> > > files from the downloaded zip files and changing the date etc ? >> > > >> > > One thing I did notice though is that they still tell you can update >> > > multi-table views. >> > > >> > > Regards, >> > > >> > > >> > > John Docherty >> > > >> > > -----Original Message----- >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula >> > > Stuart >> > > Sent: Sunday, July 17, 2005 7:29 AM >> > > To: RBG7-L Mailing List >> > > Subject: [RBG7-L] - RE: Help Files Don't work >> > > >> > > Sami, >> > > >> > > They were dated 7/15/2005 and then I tried reloading them again from >> > > the zipped files so now they're dated 7/16/2005.....or the date I >> > > installed them. Even after reloading them again I can't get them to >> > > work...so now I have no working help files at all. >> > > >> > > Paula Stuart >> > > Community Development Strategies >> > > 70 Summer Street >> > > Somerville, MA 02143 >> > > 617-776-3367 >> > > 617-776-4554 (Fax) >> > > 617-388-1331 (Cell) >> > > [EMAIL PROTECTED] >> > > >> > > >> > > >> > > -----Original Message----- >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Sami >> > > Aaron >> > > Sent: Saturday, July 16, 2005 12:21 PM >> > > To: RBG7-L Mailing List >> > > Subject: [RBG7-L] - RE: Help Files Don't work >> > > >> > > >> > > Paula - >> > > >> > > Mine seem to work just fine... Go out to Windows Explorer and check >> > > the dates on the chm files in your RBG7 folder to be sure they are all >> > > dated 7/14. >> > > >> > > Sami >> > > >> > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ >> > > Sami Aaron >> > > Software Management Specialists >> > > 913-915-1971 >> > > [EMAIL PROTECTED] >> > > >> > > ________________________________ >> > > >> > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula >> > > Stuart >> > > Sent: Friday, July 15, 2005 5:44 PM >> > > To: RBG7-L Mailing List >> > > Subject: [RBG7-L] - Help Files Don't work >> > > >> > > >> > > Hi Razzak.... >> > > >> > > I downloaded the new help files, unzipped them to RBTI\RBG7 >> > > directory as instructed. Then I opened RBase and clicked on the help >> > > icon and it came up with the index list on the left of the screen and >> > > an internet page fault on the right with and ACTION CANCELLED page >> > > error fault. >> > > >> > > Do I have to do something besides extracting the files to the >> > > correct directory? I've never been sent to a web page when opening >> > > help files before (unless I specifically selected going to online >> help). >> > > >> > > Help >> > > >> > > Paula Stuart >> > > Community Development Strategies >> > > 70 Summer Street >> > > Somerville, MA 02143 >> > > 617-776-3367 >> > > 617-776-4554 (Fax) >> > > 617-388-1331 (Cell) >> > > [EMAIL PROTECTED] >> > > >> > > >> > > >> > > -- >> > > No virus found in this incoming message. >> > > Checked by AVG Anti-Virus. >> > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: >> > > 11/07/2005 >> > > >> > > >> > > -- >> > > No virus found in this outgoing message. >> > > Checked by AVG Anti-Virus. >> > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: >> > > 11/07/2005 >> > > >> > > >> > > -- >> > > No virus found in this incoming message. >> > > Checked by AVG Anti-Virus. >> > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: >> > > 11/07/2005 >> > > >> > > >> > > -- >> > > No virus found in this outgoing message. >> > > Checked by AVG Anti-Virus. >> > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: >> > > 11/07/2005 >> > > >> > > >> > > -- >> > > No virus found in this incoming message. >> > > Checked by AVG Anti-Virus. >> > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: >> > > 11/07/2005 >> > > >> > > >> > > -- >> > > No virus found in this outgoing message. >> > > Checked by AVG Anti-Virus. >> > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: >> > > 11/07/2005 >> > > >> > > >> > > >> > > >> > >> > --- RBG7-L >> > ================================================ >> > TO POST A MESSAGE TO ALL MEMBERS: >> > Send a plain text email to [email protected] >> > >> > (Don't use any of these words as your Subject: >> > INTRO, SUBSCRIBE, UNSUBSCRIBE, SEARCH, >> > REMOVE, SUSPEND, RESUME, DIGEST, RESEND, HELP) >> > ================================================ >> > TO SEE MESSAGE POSTING GUIDELINES: >> > Send a plain text email to [email protected] In the message SUBJECT, put >> just >> > one word: INTRO ================================================ >> > TO UNSUBSCRIBE: >> > Send a plain text email to [email protected] In the message SUBJECT, put >> just >> > one word: UNSUBSCRIBE ================================================ >> > TO SEARCH ARCHIVES: >> > Send a plain text email to [email protected] In the message SUBJECT, put >> just >> > one word: SEARCH-n (where n is the number of days). In the message body, >> > place any text to search for. >> > ================================================ >> > >> > -- >> > No virus found in this outgoing message. >> > Checked by AVG Anti-Virus. >> > Version: 7.0.336 / Virus Database: 267.9.0/50 - Release Date: 7/16/2005 >> > >> > >> > >> > >> > -- >> > No virus found in this outgoing message. >> > Checked by AVG Anti-Virus. >> > Version: 7.0.336 / Virus Database: 267.9.0/50 - Release Date: 7/16/2005 >> > >> > >> > >
