Can't help you with the phone support, but the fan running is probably a
bad temp sensor on the transformer. Talk about runaround, you'll
probably have to call Schneider support to get the replacement sensor.....
Ray Walters
Remote Solar
303 505-8760
On 1/9/19 8:34 AM, Amanda Potter wrote:
Hello Wrenches,
I am having the same issue.
I have Comboxs out there that have the latest firmware, but they
haven’t worked for quite a while and my customers are not happy...
And, a SW 4024, three years old with the fans running non stop, no
matter what the temperatures are and they will not warranty.
That is what the last email said from Tech Support.
Thoughts?
Thanks ahead of time.
Amanda Potter
NABCEP
PV Installation Professional
NYSERDA Eligible PV Installer
Adirondack Battery & Solar, LLC
Potsdam, NY
(315) 212-2114
On Jan 9, 2019, at 9:56 AM, [email protected]
<mailto:[email protected]> wrote:
Hello Wrenches,
Does Schneider phone support still exist? I filled out an on line
form, as a professional, to be able to get phone support. Schneider
sent me an email with two numbers to call, and neither of them
worked. One did not connect to anything and the other gave me the
original message saying to fill out the form for tech support.
Using their on-line support has been limited in its usefulness, with
a lot of runaround. No one there will answer any questions about
phone support availability.
The timing of this is interesting, as I was on the verge of using
Schneider as my go-to brand for battery based equipment. . One Wrench
posting from a while back that stuck in my head was, "before buying
equipment, call their tech support to see how good it is."
Does anyone know if phone support still exists?
Thank you,
Drake
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