Wrenches, I also had need of tech support from Schneider and was nonplussed when my trusty phone number failed to connect to their service desk. I filled out their installer form and received a reply email with a number and an un-advertised extension. The number gets you the same dead end menu choices but if you dial the secret extension you may be placed in contact with a real live tech person. Anyway, I also posted my issue via the web form and got a delayed response. Good tech support makes a difference when I decide between brands. Schneider used to have very good support. I hope they don’t downsize or otherwise diminish its effectiveness. The new phone/email routine sure left me a bit vexed.
-Matt Sent from my iPhone > On Jan 9, 2019, at 1:21 PM, Ray <[email protected]> wrote: > > Can't help you with the phone support, but the fan running is probably a bad > temp sensor on the transformer. Talk about runaround, you'll probably have > to call Schneider support to get the replacement sensor..... > > Ray Walters > Remote Solar > 303 505-8760 >> On 1/9/19 8:34 AM, Amanda Potter wrote: >> Hello Wrenches, >> I am having the same issue. >> I have Comboxs out there that have the latest firmware, but they haven’t >> worked for quite a while and my customers are not happy... >> And, a SW 4024, three years old with the fans running non stop, no matter >> what the temperatures are and they will not warranty. >> That is what the last email said from Tech Support. >> >> Thoughts? >> >> Thanks ahead of time. >> >> Amanda Potter >> NABCEP >> PV Installation Professional >> NYSERDA Eligible PV Installer >> Adirondack Battery & Solar, LLC >> Potsdam, NY >> (315) 212-2114 >> >> On Jan 9, 2019, at 9:56 AM, [email protected] wrote: >> >>> Hello Wrenches, >>> >>> Does Schneider phone support still exist? I filled out an on line form, as >>> a professional, to be able to get phone support. Schneider sent me an email >>> with two numbers to call, and neither of them worked. One did not connect >>> to anything and the other gave me the original message saying to fill out >>> the form for tech support. >>> >>> Using their on-line support has been limited in its usefulness, with a lot >>> of runaround. No one there will answer any questions about phone support >>> availability. >>> >>> The timing of this is interesting, as I was on the verge of using Schneider >>> as my go-to brand for battery based equipment. . One Wrench posting from a >>> while back that stuck in my head was, "before buying equipment, call their >>> tech support to see how good it is." >>> >>> Does anyone know if phone support still exists? >>> >>> Thank you, >>> >>> Drake >>> >>> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> List Address: [email protected] >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> List-Archive: >>> http://www.mail-archive.com/[email protected]/maillist.html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org >>> >> >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: [email protected] >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/[email protected]/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/[email protected]/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org >
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