Hello Drake Have the customer initiate a new bulk cycle from the Mate3. Do this by Pressing the Charger button on the Mate3 Select Bulk Charge then Start Bulk. This will initiate a full Bulk/Absorb Cycle as programmed in the inverter. If the Absorb time is set to 2 hours that is what will happen.
By way of explanation the time on the absorb cycle is incremented up from zero when the dc battery voltage is at or below the re-bulk voltage as programmed in the inverter. So if the batteries were at or below re-bulk for 1 hour that is all the time that was incremented back onto the absorb timer. -----Original Message----- From: RE-wrenches <[email protected]> On Behalf Of [email protected] Sent: Friday, January 8, 2021 10:34 AM To: [email protected] Subject: [RE-wrenches] Radian Charges 1 hour per calendar day Hello Wrenches, An off grid, Radian / Mate 3 system we set up some years back has worked flawlessly. The client is now reporting that his system will only go into absorption charge for 1 hour per calendar day. The setting was previously to absorb for 2 hours. He has tried shutting off the generator and then restarting. The inverter will connect, but not go into absorb. During this cloudy period, he is only able to get the batteries to about 80 percent before he needs to leave the site for a week or so. I finally go through to Outback, and they think it is a Firmware problem. As it is a long drive out, it seems worth while to run it by the list. Does FW this seem like the issue? Thank you, Drake -- _______________________________________________ List sponsored by Redwood Alliance List Address: [email protected] Change listserver email address & settings: https://protect2.fireeye.com/v1/url?k=a32a3bea-fcb1028c-a3293261-860397a5e393-91fe1ac488a022ac&q=1&e=208544b9-63a8-495d-b470-5abb1026e5e5&u=http%3A%2F%2Flists.re-wrenches.org%2Foptions.cgi%2Fre-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://protect2.fireeye.com/v1/url?k=fce2ce1e-a379f778-fce1c795-860397a5e393-5de258e164df5278&q=1&e=208544b9-63a8-495d-b470-5abb1026e5e5&u=https%3A%2F%2Fwww.mail-archive.com%2Fre-wrenches%40lists.re-wrenches.org%2F https://protect2.fireeye.com/v1/url?k=c0f3803e-9f68b958-c0f089b5-860397a5e393-d3d3267e6b75e1af&q=1&e=208544b9-63a8-495d-b470-5abb1026e5e5&u=http%3A%2F%2Flists.re-wrenches.org%2Fpipermail%2Fre-wrenches-re-wrenches.org List rules & etiquette: https://protect2.fireeye.com/v1/url?k=0728b666-58b38f00-072bbfed-860397a5e393-4fa349c51a5c54ee&q=1&e=208544b9-63a8-495d-b470-5abb1026e5e5&u=http%3A%2F%2Fwww.re-wrenches.org%2Fetiquette.htm Check out or update participant bios: https://protect2.fireeye.com/v1/url?k=8ec6cbcf-d15df2a9-8ec5c244-860397a5e393-2e941e56dc05e6d3&q=1&e=208544b9-63a8-495d-b470-5abb1026e5e5&u=http%3A%2F%2Fwww.members.re-wrenches.org%2F This email and any attachments may contain confidential information that is intended only for the recipient(s). If you have received this email in error, please notify the sender and delete it from your system. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company or its affiliates. This email does not constitute an agreement to conduct transactions by electronic means and does not create any legally binding contract or enforceable obligation in the absence of a fully signed written contract. The recipient should check this email and any attachments for viruses. The company accepts no liability for any loss or damage caused by software viruses. If you are the intended recipient and you do not wish to receive similar email(s) from us in the future then please notify the sender. Please consider the environment before printing. _______________________________________________ List sponsored by Redwood Alliance List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/[email protected]/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org

