Hello Drake
Have the customer initiate a new bulk cycle from the Mate3.
Do this by
Pressing the Charger button on the Mate3
Select Bulk Charge then Start Bulk.
This will initiate a full Bulk/Absorb Cycle as programmed in the inverter.
If the Absorb time is set to 2 hours that is what will happen.

By way of explanation the time on the absorb cycle is incremented up from zero 
when the dc battery voltage is at or below the re-bulk voltage as programmed in 
the inverter.
 So if the batteries were at or below re-bulk for 1 hour that is all the time 
that was incremented back onto the absorb timer.




-----Original Message-----
From: RE-wrenches <[email protected]> On Behalf Of 
[email protected]
Sent: Friday, January 8, 2021 10:34 AM
To: [email protected]
Subject: [RE-wrenches] Radian Charges 1 hour per calendar day

Hello Wrenches,

An off grid, Radian / Mate 3 system we set up some years back has worked 
flawlessly. The client is now reporting that his system will only go into 
absorption charge for 1 hour per calendar day. The setting was previously to 
absorb for 2 hours.

He has tried shutting off the generator and then restarting. The inverter will 
connect, but not go into absorb.

During this cloudy period, he is only able to get the batteries to about
80 percent before he needs to leave the site for a week or so.

I finally go through to Outback, and they think it is a Firmware problem. As it 
is a long drive out, it seems worth while to run it by the list. Does FW this 
seem like the issue?

Thank you,

Drake

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