Maybe when selling new batteries. I recently tried to get support with faulty HD Wave inverters connected to LG RESU batteries, and I eventually gave up. SolarEdge was completely useless. They couldn't even tell me which current generation inverter would work as a replacement, even if I were to buy new inverters rather than go down the warranty path.
They are happy to support current generation equipment in support of sales, but legacy products are very poorly supported. They also started sending out Home Hub inverters as warranty replacements for HD Waves, and sometimes the conduit entries don't line up, so there is significant electrical rework - and no additional compensation. I'm surprised to hear of anyone having good experiences with this company. Maybe it's the area I live in, but the Titan Solars of the world installed a lot of their product. Jason Szumlanski On Tue, May 5, 2026 at 10:43 PM David Coale <[email protected]> wrote: > Yes, the Solar Edge tech support stinks, unless you are doing a system > with a battery. Then you get someone that really knows what they are > talking about. For transfer of monitoring to another installer, use this > link or the chatbot: > > https://www.solaredge.com/us/site-transfer > > Hope that helps, > > David > > > On Tue, May 5, 2026 at 5:47 PM Jason Szumlanski via RE-wrenches < > [email protected]> wrote: > >> Does anyone have a good inside SolarEdge contact that can assist me with >> their abysmal customer service department? >> >> I was just told that the only way to get access to a new clients >> monitoring system is to get the original contractor to turn it over to >> me. That original contractor? The bankrupt Titan Solar. >> >> The homeowner was never granted monitoring access years ago. >> >> SolarEdge has become impossible to work with. I don't know how they are >> still in business. >> >> Jason Szumlanski >> Florida Solar Design Group >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> Pay optional member dues here: http://re-wrenches.org >> >> List Address: [email protected] >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> There are two list archives for searching. When one doesn't work, try the >> other: >> https://www.mail-archive.com/[email protected]/ >> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org >> >> List rules & etiquette: >> http://www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> http://www.members.re-wrenches.org >> >>
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