The process David suggested works well. I've used it twice recently and it sometimes requires diligence but hasn't needed customer service escalation. As the installer, double-check your "Account ID" before the client enters it into the form as you may have more than one. The client can upload a document proving home ownership instead of providing the site ID.
https://www.solaredge.com/us/site-transfer - Sam [image: OnSite Energy] <https://onsiteenergyinc.com/> Sam Haraldson Operations Specialist
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