Not true Jason we have inherited a system from a company that is defunct. It was a matter of going through and collecting all the relevant model and serial numbers and we went through a minor process. This was a year back. It wasn’t too complicated, but we had to jump through a couple of hoops. SolarEdge was actually pretty helpful. Sent from my iPad
On May 5, 2026, at 7:26 PM, Kirk Herander via RE-wrenches <[email protected]> wrote: Jason, Please contact me off list. I just went through this last week. And even my inside tech could not make it work. Their transfer procedure is totally f'ed up. Both you and the customer must sign up for a new "customer" number. Then the online paperwork will be accepted and create a transfer case #. On Tue, May 5, 2026 at 8:47 PM Jason Szumlanski via RE-wrenches <[email protected]<mailto:[email protected]>> wrote: Does anyone have a good inside SolarEdge contact that can assist me with their abysmal customer service department? I was just told that the only way to get access to a new clients monitoring system is to get the original contractor to turn it over to me. That original contractor? The bankrupt Titan Solar. The homeowner was never granted monitoring access years ago. SolarEdge has become impossible to work with. I don't know how they are still in business. Jason Szumlanski Florida Solar Design Group _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: [email protected]<mailto:[email protected]> Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/[email protected]/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org -- [https://ci3.googleusercontent.com/mail-sig/AIorK4zIGox3hmaGW8StlnANQvRdXBrTEgpee6ZmV_8h-pfWcEl7lwlqfhSqd2PgPh89cgzwpzfUzuuIGxKE] Kirk Herander / [email protected]<mailto:[email protected]> Owner|Principal, VT Solar, LLC Celebrating our 35th Anniversary 1991-2026!! dba Vermont Solar Engineering 802.559.1225 _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/[email protected]/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
_______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/[email protected]/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
