I agree with you as in this day and age... Time is MONEY. And any time that
is taken to help those that have NOT purchased any product is MONEY out of
YOUR pocket.
I am now thinking of selling some of my software as I can NOT afford to give
it away any longer.
Thanks for the advise as I will keep it handy when I start to sell and also
support the software.
Jonathon
----- Original Message -----
From: "Thom McGrath" <[EMAIL PROTECTED]>
To: "REALbasic NUG" <[email protected]>
Sent: Saturday, February 18, 2006 6:46 PM
Subject: [OT] Charging for support
Inquiring about business ethics here really. So opinions away.
Tech support is costly, although at the time I can only offer e-mail
support. I will have each paying customer's e-mail address on file, and
therefore can limit incoming mail to only people who have paid for the
software. If they are using the demo mode, they are limited to web
support. Sales inquires would go to a separate address. I'm not talking
about technical feasibility (I can do that easily), I'm talking about
business ethics.
--
Thom McGrath, <http://www.thezaz.com/>
"You don't need eyes to see, you need vision" - Maxi Jazz in "Reverence"
by Faithless
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