On Feb 20, 2006, at 8:15 AM, Joseph Nastasi wrote:


  Would you let the 20 or 50 complainers set your entire focus?

To some degree it depends who they are... If they are long time users who were previosuly satisfied, I would listen.

Would you listen if they we insinuating that you did not care about the product, or them? If they mocked your business?

I think I would get the point that they are upset!

Personally i think RS's top priority should be get to the point where they start using RB200* all their in-house IDE development ...

I'm lucky in that my projects are small in-house apps not created for sale... so they don't need to be perfect just good enough to speed up the work flow in our laboratory.

- Karen
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