My god dude .. they still haven't fixed that? For anyone wondering they did have a known issue that if you spend too long typing something expires and it stops letting you submit tickets without any kind of message or warning (too long is like 2 minutes). Also the thing heavily utilizes popups so running a blocker introduces all sorts of issues. And the turn around is whacky to boot ... if it wasn't for Dave and Wayne's tips I'd have lost the last of my hair long ago. Yay Yellow Pencil! ;)
On Jun 4, 12:16 pm, Dave Bellous <[email protected]> wrote: > If you submit your bug in less than 2 minutes from the time you start > a new one - it often works. > > Don't know why that's an issue - but when I write out my bug in a Text > file outside the system, create a new bug and paste in the contents - > it works every time for me. > > .dave > > 2009/6/4 El Pollo Loco <[email protected]>: > > > > > > > > > I doubt there will be a tool to submit bugs from the server manager. > > You describle this like its similar to the Windows thing that I always > > click "Don't Send" > > > I think a tool that allows for zipping and then emailing logfiles, > > configuration files, server info, etc... would be much more > > valuable.... > > > On May 19, 8:37 pm, markus giesen <[email protected]> wrote: > >> Sending emails works fine for us too.. > >> There are (solid) rumors about a new tool to submit Web > >> SolutionsServerManagerbugsdirectly from within the project. > >> We are investigating ;) > > >> On May 20, 3:03 am, William Shen <[email protected]> wrote: > > >> > I hate that system with so manybugs. It's too hard to use. I think > >> > we'd better create tickets for itself. > > >> > 2009/5/20, Christian Burne <[email protected]>: > > >> > > I agree, it's not spectacular. We've been working mostly by creating > >> > > new > >> > > tickets via email @ [email protected]. It supports ticket updates > >> > > and > >> > > attachments as well. > > >> > > Christian > >> > > [email protected] > >> > > Oshyn - OpenText Web Content Management Experts -www.oshyn.com > > >> > > -----Original Message----- > >> > > From: [email protected] [mailto:[email protected]] On Behalf Of Andy > >> > > Rubio > >> > > Sent: Tuesday, May 19, 2009 6:40 AM > >> > > To: Christian Burne > >> > > Subject: [reddot] Open Text ticketing system > > >> > > Am I the only one who has trouble with this? Posting tickets is hard > >> > > because > >> > > it locks up my browser - TaskManageris going loopy when it's trying to > >> > > do > >> > > things. I can't post new issues to it, can't see old ones (apparently > >> > > a bug > >> > > means that any issue with a < or a > will break it - which is ok if > >> > > there > >> > > aren't any probs with XML or HTML...). > > >> > > Andy > > >> > -- > >> > 从我的移动设备发送 > > >> > Best Regards > >> > William Shen > > -- > i. dave bellous > d. [email protected] Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "RedDot CMS Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/RedDot-CMS-Users?hl=en -~----------~----~----~----~------~----~------~--~---
