At 07:29 AM 5/18/98 -0400, you wrote:
>Several months ago, I got into a furball with them over the issue of
>support. They made it clear that their support is limited to
>installation problems only.
>
>The problem that we had with installation was the inadequacy of the
>documentation, and they were not inclined to do anything about that.
I'm not defending them! But, I can understand their position. They're
selling their distribution for a very reasonalble -- i.e., low -- price,
and they're entitled to make a good living. So they sell support.
Yes, the docs are a bit thin in places. But, I'd bet that's because we
all have slightly different configurations and problems. If they are very
smart, they'll monitor this list and see if there are specific installation
problems which they could document better.
Rich
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