> >Several months ago, I got into a furball with them over the issue of
> >support. They made it clear that their support is limited to
> >installation problems only.
> >
> >The problem that we had with installation was the inadequacy of the
> >documentation, and they were not inclined to do anything about that.
>
> I'm not defending them! But, I can understand their position. They're
> selling their distribution for a very reasonalble -- i.e., low -- price,
> and they're entitled to make a good living. So they sell support.
>
> Yes, the docs are a bit thin in places. But, I'd bet that's because we
> all have slightly different configurations and problems. If they are very
> smart, they'll monitor this list and see if there are specific installation
> problems which they could document better.
That's the conundrum of low-cost software. Their point is utterly
valid, and I don't deny the challenges that they face. Still, it would
be nice if, at a minimum, the installation instructions were improved,
at least to the point of actually matching what appears onscreen.
As a thought: given a minimal installation, the required files or a
popular assortment of them, why not hire a good tech writer (from the
outside) to spend one or two days writing a simple installation
manual? Having written masses of stuff myself, I know that it could be
done.
--
David Fisher
Chief Engineer
Fisher Research Corporation
Two Cairn Street
Rochester, New York 14611-2476
[EMAIL PROTECTED]
716 328 4230
fax 328 1984
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