Chad,

I have quite a list of sites like this as I've also bee looking into  
self-hosted project management/tracking systems. Mostly I like  
Basecamp and ActiveCollab but they kill me in monthly charges once you  
get some real project information stored into them. And I've not  
decided to purchase ActiveCollab just yet.

If you are just looking for more a help desk type platform I would  
suggest looking into Mantis (http://www.mantisbt.org/). It's a mature  
PHP based MySQL bug tracking system similar to bugzilla. My problem  
with hosting bugzilla has always been the needed Perl are hard to  
manage in a hosting environment.


If you are looking for something a little more like Project Management  
check this page which is a list of Basecamp alternatives. Though many  
solutions mentioned are the same basic model: centrally-hosted with  
month charges based on project sizes.
http://pm-sherpa.com/features/basecamp-alternatives/

Two that I've started using recently on project management are

Project Pier http://www.projectpier.org/ - PP is a cousin or sibling  
to ActiveCollab. There was a code split some versions back when AC  
when commercial.

Also

Collabtive http://collabtive.o-dyn.de/ A very well done Project  
Management tool. Very stylish and AJAX-y UI. Though less feature rich  
than Project Pier.




On Jun 11, 2009, at 8:42 AM, Chad Brustin wrote:

>
> I'm looking into a helpdesk issue tracking system which I could host
> on my server.
> My system needs to have the following features:
> - Customizable (add fields and tables)
> - Send email notifications to users and administrators
> - Update "issue" ticket with the new status.
>
> Any suggestions would be appreciated!
>
>
> >


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