Chad, I just breezed through everyone's responses so far and didn't see mention of Redmine (www.redmine.org).
We had been using Bugzilla but this year moved over to using Redmine. Where Bugzilla was only an issue tracker, Redmine extends off into other features. Redmine is a Ruby based system, open source, cross-platform, cross-database and has a framework for plugins to extend its features. Plus it's a lot more user friendly for our clients in terms of the UI. It has some limitations, but over all I've been very happy with it. You can add fields through the administration area, but I'm not sure about the ability to add tables. It does have a decent permission system and you can setup as many different roles as you need. There are a number of useful plugins/modules such as document management, FAQ, wiki, a news module and more. It really allows us to manage more project information than just issues. The email features are basically limited to emailing anyone attached to a specific issue, although you can adjust your settings to get emailed about any activity on any project you are attached to. You can completely customize what issues are known as (bugs, tasks, etc), the statuses available for each issue type and the "workflow" (which statuses are available to which user role). Good luck! Chris Cage -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Chad Brustin Sent: Thursday, June 11, 2009 8:43 AM To: Refresh Austin Subject: [Refresh Austin: 4004] Advice on issue tracking system I'm looking into a helpdesk issue tracking system which I could host on my server. My system needs to have the following features: - Customizable (add fields and tables) - Send email notifications to users and administrators - Update "issue" ticket with the new status. Any suggestions would be appreciated! --~--~---------~--~----~------------~-------~--~----~ Our Web site: http://www.RefreshAustin.org/ You received this message because you are subscribed to the Google Groups "Refresh Austin" group. [ Posting ] To post to this group, send email to [email protected] Job-related postings should follow http://tr.im/refreshaustinjobspolicy We do not accept job posts from recruiters. [ Unsubscribe ] To unsubscribe from this group, send email to [email protected] [ More Info ] For more options, visit this group at http://groups.google.com/group/Refresh-Austin -~----------~----~----~----~------~----~------~--~---
