Jan, have her go to http://housecall.trendmicro.com/ and run a free online virus scan. You might need to walk her through downloading the small helper file (to a location she can remember) and then starting the scan. Depending on the type of infection, HouseCall will either fix or quarantine the file.
I think McAffee also has a free online scan, but I've never used or recommended them to anyone. -RYAN JOY http://ryanjoy.com http://twitter.com/atxryan 512.552.2687 mobile On Mar 24, 2010, at 9:17 AM, Jan Triplett wrote: > I run Macs but I have an older friend that is not very computer savvy. She > got a message that says it detected she has the Trojan virus. It came up with > pictures of her grandson. Her son told her to ignore the warnings in the past > that they were not real. > > I would really appreciate some advice on how to help her. (Son is in another > state.) > > Thanks. > > > -- Here's to your success! > > Jan Triplett > COO Business Success Center > City of Austin Certified Green Business > Twitter > Linkedin > http://ownersview.com > http://runitright.biz > > > > > > > > > > > -- > Our Web site: http://www.RefreshAustin.org/ > > You received this message because you are subscribed to the Google Groups > "Refresh Austin" group. > > [ Posting ] > To post to this group, send email to [email protected] > Job-related postings should follow http://tr.im/refreshaustinjobspolicy > We do not accept job posts from recruiters. > > [ Unsubscribe ] > To unsubscribe from this group, send email to > [email protected] > > [ More Info ] > For more options, visit this group at > http://groups.google.com/group/Refresh-Austin > > To unsubscribe from this group, send email to > refresh-austin+unsubscribegooglegroups.com or reply to this email with the > words "REMOVE ME" as the subject. -- Our Web site: http://www.RefreshAustin.org/ You received this message because you are subscribed to the Google Groups "Refresh Austin" group. [ Posting ] To post to this group, send email to [email protected] Job-related postings should follow http://tr.im/refreshaustinjobspolicy We do not accept job posts from recruiters. [ Unsubscribe ] To unsubscribe from this group, send email to [email protected] [ More Info ] For more options, visit this group at http://groups.google.com/group/Refresh-Austin To unsubscribe from this group, send email to refresh-austin+unsubscribegooglegroups.com or reply to this email with the words "REMOVE ME" as the subject.
