<plug> A buddy of mine here in Austin is starting up a new tech support service that's made for this demographic and this type of problem. Their tagline is "If you didn't grow up using a computer - we're here to help!"
Jan, the pilot program is free, so if your friend is still having trouble this could be a solution. ComputerSupportBuddy http://www.computersupportbuddy.com/forms/become-pilot-participant </plug> Thanks, Mark http://markphillip.com On Wed, Mar 24, 2010 at 9:26 AM, Ryan Joy <[email protected]> wrote: > Jan, have her go to http://housecall.trendmicro.com/ and run a free online > virus scan. You might need to walk her through downloading the small helper > file (to a location she can remember) and then starting the scan. Depending > on the type of infection, HouseCall will either fix or quarantine the file. > > I think McAffee also has a free online scan, but I've never used or > recommended them to anyone. > > -RYAN JOY > http://ryanjoy.com > http://twitter.com/atxryan > 512.552.2687 mobile > > > On Mar 24, 2010, at 9:17 AM, Jan Triplett wrote: > > > I run Macs but I have an older friend that is not very computer savvy. > She got a message that says it detected she has the Trojan virus. It came up > with pictures of her grandson. Her son told her to ignore the warnings in > the past that they were not real. > > > > I would really appreciate some advice on how to help her. (Son is in > another state.) > > > > Thanks. > > > > > > -- Here's to your success! > > > > Jan Triplett > > COO Business Success Center > > City of Austin Certified Green Business > > Twitter > > Linkedin > > http://ownersview.com > > http://runitright.biz > > > > > > > > > > > > > > > > > > > > > > -- > > Our Web site: http://www.RefreshAustin.org/ > > > > You received this message because you are subscribed to the Google Groups > "Refresh Austin" group. > > > > [ Posting ] > > To post to this group, send email to [email protected] > > Job-related postings should follow http://tr.im/refreshaustinjobspolicy > > We do not accept job posts from recruiters. > > > > [ Unsubscribe ] > > To unsubscribe from this group, send email to > [email protected]<refresh-austin%[email protected]> > > > > [ More Info ] > > For more options, visit this group at > http://groups.google.com/group/Refresh-Austin > > > > To unsubscribe from this group, send email to refresh-austin+ > unsubscribegooglegroups.com or reply to this email with the words "REMOVE > ME" as the subject. > > -- > Our Web site: http://www.RefreshAustin.org/ > > You received this message because you are subscribed to the Google Groups > "Refresh Austin" group. > > [ Posting ] > To post to this group, send email to [email protected] > Job-related postings should follow http://tr.im/refreshaustinjobspolicy > We do not accept job posts from recruiters. > > [ Unsubscribe ] > To unsubscribe from this group, send email to > [email protected]<refresh-austin%[email protected]> > > [ More Info ] > For more options, visit this group at > http://groups.google.com/group/Refresh-Austin > > To unsubscribe from this group, send email to refresh-austin+ > unsubscribegooglegroups.com or reply to this email with the words "REMOVE > ME" as the subject. > -- Our Web site: http://www.RefreshAustin.org/ You received this message because you are subscribed to the Google Groups "Refresh Austin" group. [ Posting ] To post to this group, send email to [email protected] Job-related postings should follow http://tr.im/refreshaustinjobspolicy We do not accept job posts from recruiters. [ Unsubscribe ] To unsubscribe from this group, send email to [email protected] [ More Info ] For more options, visit this group at http://groups.google.com/group/Refresh-Austin To unsubscribe from this group, send email to refresh-austin+unsubscribegooglegroups.com or reply to this email with the words "REMOVE ME" as the subject.
