Sounds like a great service!

Jan, it would help to have the content and origin of the warning message.
What exactly was she doing, and what exactly did she see?

~ Jon

On Fri, Mar 26, 2010 at 2:03 PM, Jan Triplett <[email protected]> wrote:

> Thanks. I will pass it along.
>
>
> -- Here's to your success!
>
> Jan Triplett
> COO Business Success Center
> City of Austin Certified Green Business
> Twitter <http://twitter.com/jantriplett>
> Linkedin<http://www.linkedin.com/profile?viewProfile=&key=27232&locale=en_US&trk=tab_pro>
> http://ownersview.com
> http://runitright.biz
>
>
>
>
>
>
>
>
>
> On Mar 25, 2010, at 2:21 PM, Mark Phillip wrote:
>
> Hey Jan, his name is Zack Metzner, and you can get him at
> [email protected] or 800-272-6702.
>
>
> Thanks,
> Mark
> http://markphillip.com
>
>
>
> On Thu, Mar 25, 2010 at 1:40 PM, Jan Triplett <[email protected]> wrote:
>
>> Thanks. That is a wonderful option. What is your friend's name so I can
>> give it to her and how other than email can she reach them to schedule?
>> Sounds like they are taking on CMIT.
>>
>>
>>    -- Here's to your success!
>>
>> Jan Triplett
>> COO Business Success Center
>> City of Austin Certified Green Business
>> Twitter <http://twitter.com/jantriplett>
>> Linkedin<http://www.linkedin.com/profile?viewProfile=&key=27232&locale=en_US&trk=tab_pro>
>> http://ownersview.com
>> http://runitright.biz
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Mar 25, 2010, at 10:36 AM, Mark Phillip wrote:
>>
>> <plug>
>>
>> A buddy of mine here in Austin is starting up a new tech support service
>> that's made for this demographic and this type of problem.  Their tagline is
>> "If you didn't grow up using a computer - we're here to help!"
>>
>> Jan, the pilot program is free, so if your friend is still having trouble
>> this could be a solution.
>>
>> ComputerSupportBuddy
>> http://www.computersupportbuddy.com/forms/become-pilot-participant
>>
>> </plug>
>>
>>
>>
>> Thanks,
>> Mark
>> http://markphillip.com
>>
>>
>>
>> On Wed, Mar 24, 2010 at 9:26 AM, Ryan Joy <[email protected]> wrote:
>>
>>> Jan, have her go to http://housecall.trendmicro.com/ and run a free
>>> online virus scan. You might need to walk her through downloading the small
>>> helper file (to a location she can remember) and then starting the scan.
>>> Depending on the type of infection, HouseCall will either fix or quarantine
>>> the file.
>>>
>>> I think McAffee also has a free online scan, but I've never used or
>>> recommended them to anyone.
>>>
>>> -RYAN JOY
>>>  http://ryanjoy.com
>>>  http://twitter.com/atxryan
>>>  512.552.2687 mobile
>>>
>>>
>>> On Mar 24, 2010, at 9:17 AM, Jan Triplett wrote:
>>>
>>> > I run Macs but I have an older friend that is not very computer savvy.
>>> She got a message that says it detected she has the Trojan virus. It came up
>>> with pictures of her grandson. Her son told her to ignore the warnings in
>>> the past that they were not real.
>>> >
>>> > I would really appreciate some advice on how to help her. (Son is in
>>> another state.)
>>> >
>>> > Thanks.
>>> >
>>> >
>>> > -- Here's to your success!
>>> >
>>> > Jan Triplett
>>> > COO Business Success Center
>>> > City of Austin Certified Green Business
>>> > Twitter
>>> > Linkedin
>>> > http://ownersview.com
>>> > http://runitright.biz
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> > --
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-- 
Jon Lebkowsky
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