I've installed 7 of these:  5 SCSI and 2 USB.  Overall I'd say they work
well.  All 7 clients continue to use them.  Most the calls I get is about
understanding Retrospect (but that's another discussion).  The problems I've
seen with the Onstream include:

- The drive doesn't always see a new tape after a tape swap.  The 1.08
firmware was supposed to resolve this, but it hasn't totally. The workaround
is simple.  Turn the drive off and on.  That seems to clear it.

- One USB drive was defective.  It was replaced, and I got Onstream to throw
in a free cleaning cartridge in retribution.

- One tape was defective (out of about 20 I've used so far). It broke.  It
was replaced by Onstream.  Unfortunately it was for the same client who had
the bad USB drive.  He wasn't real happy. But the system is know working for
him (though he still hasn't paid me!!).

- At first their Tech Support knew nothing about Macs.  I think that's
getting better.  I won't give their Tech support high marks.  It took them
about an hour to acknowledge that the USB drive was bad.  They didn't have
equipment at hand to check out my problem.

Bottom line is I continue to use them and recommend them.  I don't see
anything else at this price point which is competitive.  My clients are
unwilling to spend over $1000 for an VXA-1.  And my success with Travan
isn't much better.

Phil Geller
WorkingMacs
voice: 650 493-8689
fax:   650 493-8587

on 11/8/00 6:39 PM, Joel Moore at [EMAIL PROTECTED] wrote:

> We've been backing up to Onstream's Echo drives (DI30: IDE, 15GB) with mixed
> results.  I like these drives (price is nice, IDE interface) but lately I've
> been wondering about the quality.
> 
> Two out of the three we've purchased so far were plagued by bad media errors
> (-206) in Retrospect.  I tried different tapes and in fact the tapes that
> resulted in the errors worked fine on the third tape drive.
> 
> Has anyone else had experience with these drives?  What's your opinion?  We
> have another one on order but I think that will be the last if this happens
> again.
> 
> I was thrilled by the idea that I could have 4 or 5 of these working
> together for the price of 1 DAT drive so I'll be disappointed if it turns
> out they are junk.
> 
> I know this isn't technically a Retrospect question so feel free to blast me
> but I figured this would be the best place to ask this question.
> 
> Joel Moore
> DCI Systems, Inc.
> 
> 
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