Hi Alexey,

Thanks, that helps a lot. I think I know what's going on then. I'll send a 
patch your way for testing once I have a fix.

Christian

-- 
Christian Hammond - christ...@beanbaginc.com
Review Board - https://www.reviewboard.org 
Beanbag, Inc. - https://www.beanbaginc.com


On September 24, 2014 at 3:06:38 PM, Alexey Neyman (alexey.ney...@gmail.com) 
wrote:
> Here it is:
> 
> >>> from reviewboard.reviews.models import Comment, Review
> >>> comment = Comment.objects.get(pk=8199)
> >>> print comment.reply_to_id
> None
> >>> print comment.issue_opened
> False
> >>> print comment.issue_status
> O
> >>> review = comment.review.get()
> >>> print review.pk
> 6722
> >>> print review.public
> True
> >>> print review.ship_it
> True
> >>> print review.review_request_id
> 2050
> >>> print review.base_reply_to_id
> None
> >>> print review.comments.values_list('pk', flat=True)
> [8199L]
> >>>
> 
> I guess, the issue is that the comment has "issue opened" flag set to
> false, while the "issue status" is "open"?
> 
> On Wed, Sep 24, 2014 at 12:57 PM, Christian Hammond <
> christ...@beanbaginc.com> wrote:
> 
> > So according to that debug output, there is one comment that has an issue
> > open. I want to do some probing into this.
> >
> > Can you run this and provide the full output, commands included?
> >
> > $ rb-site manage /path/to/site shell
> > >>> from reviewboard.reviews.models import Comment, Review
> > >>> comment = Comment.objects.get(pk=8199)
> > >>> print comment.reply_to_id
> > >>> print comment.issue_opened
> > >>> print comment.issue_status
> > >>> review = comment.review.get()
> > >>> print review.pk
> > >>> print review.public
> > >>> print review.ship_it
> > >>> print review.review_request_id
> > >>> print review.base_reply_to_id
> > >>> print review.comments.values_list('pk', flat=True)
> >
> > Christian
> >
> > --
> > Christian Hammond - christ...@beanbaginc.com
> > Review Board - https://www.reviewboard.org
> > Beanbag, Inc. - https://www.beanbaginc.com
> >
> >
> > On September 24, 2014 at 12:44:18 PM, Alexey Neyman (
> > alexey.ney...@gmail.com) wrote:
> > > Figured it out, needs -- to have --recalculate argument applied to
> > > 'reset-issue-counts' rather than rb-site itself.
> > >
> > > Here is the output:
> > >
> > > DEBUG:root:Calculated issue counts for review request ID 2050 across 5
> > > review(s): Resulting counts = {u'R': 0, u'D': 0, u'O': 1}; DB values =
> > > [{u'screenshot_comments__issue_status': None,
> > > u'file_attachment_comments__pk': None, u'screenshot_comments__pk': None, 
> > > u'comments__pk': None, u'comments__issue_status': None,
> > > u'file_attachment_comments__issue_status': None},
> > > {u'screenshot_comments__issue_status': None,
> > > u'file_attachment_comments__pk': None, u'screenshot_comments__pk': None, 
> > > u'comments__pk': 8194L, u'comments__issue_status': None,
> > > u'file_attachment_comments__issue_status': None},
> > > {u'screenshot_comments__issue_status': None,
> > > u'file_attachment_comments__pk': None, u'screenshot_comments__pk': None, 
> > > u'comments__pk': 8199L, u'comments__issue_status': u'O',
> > > u'file_attachment_comments__issue_status': None},
> > > {u'screenshot_comments__issue_status': None,
> > > u'file_attachment_comments__pk': None, u'screenshot_comments__pk': None, 
> > > u'comments__pk': None, u'comments__issue_status': None,
> > > u'file_attachment_comments__issue_status': None},
> > > {u'screenshot_comments__issue_status': None,
> > > u'file_attachment_comments__pk': None, u'screenshot_comments__pk': None, 
> > > u'comments__pk': None, u'comments__issue_status': None,
> > > u'file_attachment_comments__issue_status': None}]; Field IDs =
> > > {u'screenshot_comments': set([None]), u'comments': set([None, 8194L,
> > > 8199L]), u'file_attachment_comments': set([None])}
> > > Issue counts for review request(s) 2050 reset.
> > >
> > > However, this review request still shows 1 open issue and there are no
> > > issues raised in any of the reviews - there is even no 'issue summary'
> > > block at the bottom of this request.
> > >
> > > Regards,
> > > Alexey.
> > >
> > > On Wed, Sep 24, 2014 at 12:40 PM, Alexey Neyman
> > > wrote:
> > >
> > > > Hi Christian,
> > > >
> > > > Just upgraded to 2.0.8:
> > > >
> > > > [[[
> > > > bash-4.1# rb-site manage /var/www.reviewboard reset-issue-counts
> > > > --recalculate --verbosity=2 2050
> > > > Usage: rb-site command [options] path
> > > >
> > > > rb-site: error: no such option: --recalculate
> > > > bash-4.1# rb-site --version
> > > > rb-site 2.0.8
> > > > ]]]
> > > >
> > > > BTW, release notes for 2.0.8 seem to omit the 'manage' argument from
> > the
> > > > command line:
> > > >
> > > > rb-site reset-issue-counts --recalculate --verbosity=2
> > > >
> > > > Also, the usage in --help message is wrong: it suggests to use 'rb-site
> > > > manage command' - while the correct order is 'rb-site manage
> > > > command'.
> > > >
> > > > Regards,
> > > > Alexey.
> > > >
> > > >
> > > >
> > > > On Wed, Sep 24, 2014 at 10:28 AM, Christian Hammond <
> > > > christ...@beanbaginc.com> wrote:
> > > >
> > > >> Hey,
> > > >>
> > > >> 2.0.8 contains a new reset-issue-counts management command that can be
> > > >> used. I takes a list of IDs, or --all to reset all review requests.
> > Issue
> > > >> counts will be recalculated on next access.
> > > >>
> > > >> It can also provide debug info about the calculations. Can you find
> > one
> > > >> of the miscalculated review requests and run:
> > > >>
> > > >> rb-site manage /path/to/site reset-issue-counts -- -verbosity=2
> > > >> --recalculate
> > > >>
> > > >> See if the counts are right and then paste the debug output from that
> > > >> command. It'll help me get a sense of what's going wrong (hopefully).
> > > >>
> > > >> (Also, I added basic --help output to rb-site for the "manage"
> > command.)
> > > >>
> > > >> Christian
> > > >>
> > > >> --
> > > >> Christian Hammond - christ...@beanbaginc.com
> > > >> Review Board - https://www.reviewboard.org
> > > >> Beanbag, Inc. - https://www.beanbaginc.com
> > > >>
> > > >>
> > > >> On September 23, 2014 at 4:29:54 PM, Christian Hammond (
> > > >> christ...@beanbaginc.com) wrote:
> > > >> > Oh, regarding the "fix the counts" script, I can write one, but it's
> > > >> very unlikely to matter,
> > > >> > I realized. It's just going to trigger the exact same logic that's
> > > >> triggered when viewing
> > > >> > the review request for the first time, post-upgrade. If it got it
> > wrong
> > > >> before, I don't
> > > >> > have much reason to believe it'll get it right the next time.
> > > >> >
> > > >> > I'll have to fix the bug properly. For that, I'll probably need a
> > > >> before/after or a solid
> > > >> > repro case.
> > > >> >
> > > >> > Christian
> > > >> >
> > > >> > --
> > > >> > Christian Hammond - christ...@beanbaginc.com
> > > >> > Review Board - https://www.reviewboard.org
> > > >> > Beanbag, Inc. - https://www.beanbaginc.com
> > > >> >
> > > >> >
> > > >> > On September 23, 2014 at 4:21:23 PM, Christian Hammond (
> > > >> christ...@beanbaginc.com)
> > > >> > wrote:
> > > >> > > Do you happen to have a database backup prior to the upgrade? I'd
> > > >> love to try with a real
> > > >> > > before/after.
> > > >> > >
> > > >> > > Christian
> > > >> > >
> > > >> > > --
> > > >> > > Christian Hammond - christ...@beanbaginc.com
> > > >> > > Review Board - https://www.reviewboard.org
> > > >> > > Beanbag, Inc. - https://www.beanbaginc.com
> > > >> > >
> > > >> > >
> > > >> > > On September 22, 2014 at 4:15:20 PM, Christian Hammond (
> > > >> christ...@beanbaginc.com)
> > > >> > > wrote:
> > > >> > > > Hi Alexey,
> > > >> > > >
> > > >> > > > That's something we can get in.
> > > >> > > >
> > > >> > > > As for the manage command, it's just an oversight.
> > > >> > > >
> > > >> > > > Christian
> > > >> > > >
> > > >> > > > --
> > > >> > > > Christian Hammond - christ...@beanbaginc.com
> > > >> > > > Review Board - https://www.reviewboard.org
> > > >> > > > Beanbag, Inc. - https://www.beanbaginc.com
> > > >> > > >
> > > >> > > >
> > > >> > > > On September 22, 2014 at 3:09:41 PM, Alexey Neyman (
> > > >> alexey.ney...@gmail.com) wrote:
> > > >> > > > > Christian,
> > > >> > > > >
> > > >> > > > > Meanwhile, is it possible to have a rb-site manage subcommand
> > to
> > > >> > > > > recalculate these counters?
> > > >> > > > >
> > > >> > > > > Thanks,
> > > >> > > > > Alexey.
> > > >> > > > > On Sep 22, 2014 2:00 PM, "Christian Hammond" wrote:
> > > >> > > > > >
> > > >> > > > > > I would love a repro case for this. I've seen a couple of
> > > >> reports, and
> > > >> > > > > have tried desperately to reproduce it, with no luck. The
> > code is
> > > >> fairly
> > > >> > > > > straightforward in how it counts the initial values.
> > > >> > > > > >
> > > >> > > > > > Christian
> > > >> > > > > >
> > > >> > > > > > On Monday, September 22, 2014, Stephen Gallagher <
> > > >> > > > > step...@gallagherhome.com> wrote:
> > > >> > > > > >>
> > > >> > > > > >> On 09/22/2014 04:30 PM, Alexey Neyman wrote:
> > > >> > > > > >> > Hi all,
> > > >> > > > > >> >
> > > >> > > > > >> > We have just upgraded our installation of RB to 2.0.7.
> > One
> > > >> nice new
> > > >> > > > > >> > feature is that the dashboard now displays the number of
> > > >> open issues in
> > > >> > > > > >> > a review request.
> > > >> > > > > >> >
> > > >> > > > > >> > However, I have noticed that the counters don't seem to
> > be
> > > >> accurate in
> > > >> > > > > >> > some request. For example, one of the review requests
> > has 4
> > > >> reviews
> > > >> > > > > with
> > > >> > > > > >> > ship-its, with 2 of them making a comment on the code
> > which
> > > >> were not
> > > >> > > > > >> > marked as issues. Yet, the status displayed in the
> > dashboard
> > > >> is "1 open
> > > >> > > > > >> > issue". I verified this in admin/database/review
> > requests,
> > > >> and this
> > > >> > > > > >> > review request is indeed recorded as having "ship-it
> > count:
> > > >> 4" and
> > > >> > > > > "open
> > > >> > > > > >> > issue count: 1".
> > > >> > > > > >> >
> > > >> > > > > >>
> > > >> > > > > >> I've hit the same bug on one of my deployments, but I
> > haven't
> > > >> been able
> > > >> > > > > >> to reproduce it yet.
> > > >> > > > > >>
> > > >> > > > > >>
> > > >> > > > > >> > I am not sure if this was a 1.7 bug, or if it was caused
> > by
> > > >> the upgrade
> > > >> > > > > >> > - the request and some of the reviews were submitted
> > before
> > > >> the RB
> > > >> > > > > >> > upgrade. However, I am not sure if the rest of the
> > counters
> > > >> are valid -
> > > >> > > > > >> > going through all the requests and verifying them
> > manually
> > > >> is obviously
> > > >> > > > > >> > a lot of work. So, is there a way to make RB recalculate
> > > >> these counters
> > > >> > > > > >> > - like it was with the dashboard counters and the
> > "rb-site
> > > >> manage
> > > >> > > > > >> > /path/to/site fixreviewcounts" command?
> > > >> > > > > >> >
> > > >> > > > > >> > As a side note, it seems that the 'rb-site --help'
> > message
> > > >> does not
> > > >> > > > > >> > mention the 'manage' command at all. Is it intentional
> > or an
> > > >> oversight?
> > > >> > > > > >> >
> > > >> > > > > >> > Regards,
> > > >> > > > > >> > Alexey.
> > > >> > > > > >> >
> > > >> > > > > >> > --
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> > > >> > > > > > --
> > > >> > > > > > --
> > > >> > > > > > Christian Hammond - chip...@chipx86.com
> > > >> > > > > > Review Board - http://www.reviewboard.org
> > > >> > > > > > Beanbag, Inc. - http://www.beanbaginc.com
> > > >> > > > > >
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