Christian,
I have PIL-1.1.7-py2.7-linux-i686.egg installed. We are not using OS X, we
are running on a Debian 7.4 host.
The following packages are installed (I skipped Django, Djblets and
ReviewBoard packages):
docutils-0.11-py2.7.egg
easy-install.pth
ecdsa-0.10-py2.7.egg
feedparser-5.1.3-py2.7.egg
futures-2.1.6-py2.7.egg
Markdown-2.4.1-py2.7.egg
Markdown-2.4-py2.7.egg
mimeparse-0.1.3-py2.7.egg
paramiko-1.12.2-py2.7.egg
PIL-1.1.7-py2.7-linux-i686.egg
pillowfight-0.2-py2.7.egg
pycrypto-2.6.1-py2.7-linux-i686.egg
Pygments-1.6-py2.7.egg
python_dateutil-1.5-py2.7.egg
python_memcached-1.53-py2.7.egg
python_ntlm-1.1.0-py2.7.egg
pytz-2013.9-py2.7.egg
rbnotefield-1.0-py2.7.egg
rbseverity-0.5.1-py2.7.egg
recaptcha_client-1.0.6-py2.7.egg
Whoosh-2.6.0-py2.7.egg
Regards,
Johan
On Wednesday, March 18, 2015 at 10:21:19 AM UTC+1, Christian Hammond wrote:
>
> Hi Johan,
>
> Okay, this sounds like your version of PIL or Pillow is missing a decoder
> needed for thumbnail generation to work.
>
> First, can you verify which you're using? You can look to see if a PIL or
> Pillow directory is in /usr/local/lib/python2.7/dist-packages/.
>
> Also, do you use homebrew? On MacOS X, there's a couple different ways to
> fix this, so I want to make sure I give you decent instructions.
>
> Pillow is the modern replacement for PIL, and is easier to install and get
> running. If you're using PIL, we'll probably have you uninstall it and
> install Pillow in its place. However, we'll need to make sure you have a
> couple of libraries installed first, to ensure it has this decoder.
>
> Christian
>
> --
> Christian Hammond - chri...@beanbaginc.com <javascript:>
> Review Board - https://www.reviewboard.org
> Beanbag, Inc. - https://www.beanbaginc.com
>
> -----Original Message-----
> From: Johan Borkhuis <bork...@gmail.com <javascript:>>
> Reply: Johan Borkhuis <bork...@gmail.com <javascript:>>>
> Date: March 18, 2015 at 2:11:41 AM
> To: revie...@googlegroups.com <javascript:> <revie...@googlegroups.com
> <javascript:>>>
> Cc: bork...@gmail.com <javascript:> <bork...@gmail.com <javascript:>>>,
> chri...@beanbaginc.com <javascript:> <chri...@beanbaginc.com <javascript:>>>
>
> Subject: Re: Issues with document review in Powerpack
>
> > Christian,
> >
> > I enabled logging in ReviewBoard:
> >
> > 2015-03-18 08:56:18,605 - ERROR - - Failed to convert data uri to image:
> > decoder zip not available.
> > 2015-03-18 08:56:18,606 - ERROR - - Error when calling get_thumbnail for
> > MimetypeHandler > 0xba792b0c>: decoder zip not available
> > Traceback (most recent call last):
> > File
> >
> "/usr/local/lib/python2.7/dist-packages/ReviewBoard-2.0.15-py2.7.egg/reviewboard/attachments/models.py",
>
>
> > line 89, in _set_thumbnail
> > self.mimetype_handler.set_thumbnail(data)
> > File "build/bdist.macosx-10.10-intel/egg/rbpowerpack/pdf/mimetypes.py",
> > line 85, in set_thumbnail
> > IOError: decoder zip not available
> >
> > No JavaScript errors are reported, only the file is being downloaded
> > multiple times per second, so the log is being flushed with these
> messages.
> >
> > When trying to create a comment in the document I get this error:
> > TypeError: this.commentDlg.is is not a function
> >
> http://revboard.eu.omron.net/static/ext/rbpowerpack.extension.PowerPackExtension/js/powerpack-pdf.min.aaa0c6673283.js
>
>
> > Line 1
> >
> > This also gives the following message in the ReviewBoard log:
> > 2015-03-18 09:09:44,054 - ERROR - - PDF Review UI: Could not convert
> > thumbnailData to stored image for file attachment comment 109: decoder
> zip
> > not available
> >
> > It looks like both are related to a missing decoder zip.
> >
> > BTW: I also use Comment Severity 0.5.1
> >
> > Regards,
> > Johan
> >
> > On Wednesday, March 18, 2015 at 9:25:31 AM UTC+1, Christian Hammond
> wrote:
> > >
> > > Hi Johan,
> > >
> > > Is there anything in the reviewboard.log file (if that's enabled)?
> > >
> > > The "request_info" KeyError usually indicates that something with the
> > > Review Board logging setup got into an inconsistent state. It might be
> > > masking the real error.
> > >
> > > Also, when you load a page with a PDF file, and it just spins
> > > indefinitely, are there any JavaScript errors in the browser's
> JavaScript
> > > console?
> > >
> > > Thanks,
> > >
> > > Christian
> > >
> > > --
> > > Christian Hammond - chri...@beanbaginc.com
> > > Review Board - https://www.reviewboard.org
> > > Beanbag, Inc. - https://www.beanbaginc.com
> > >
> > > -----Original Message-----
> > > From: Johan Borkhuis >
> > > Reply: revie...@googlegroups.com > > >>
> > > Date: March 18, 2015 at 1:20:55 AM
> > > To: revie...@googlegroups.com > > >>
> > > Subject: Issues with document review in Powerpack
> > >
> > > > We are trying Powerpack, and we came across some issues with the
> > > document
> > > > review:
> > > >
> > > > - After creating a document review the page shows a "Loading..." box
> at
> > > > the top that continuously appears and disappears and there is no
> image
> > > in
> > > > the document box, only the rotating dots. Other people get a yellow
> > > warning
> > > > sign.
> > > > - When trying to enter a comment in the document I get a popup with
> > > > "Error saving comment: HTTP 500 INTERNAL SERVER ERROR".
> > > >
> > > > I tried removing the attached PDF and uploading it again, but this
> did
> > > not
> > > > help.
> > > >
> > > > We are using RB 2.0.15 with PowerPack 1.2.1. Are there any other
> > > required
> > > > packages that I need for this to work?
> > > >
> > > > From the apache error.log:
> > > >
> > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call
> last):
> > > > [Wed Mar 18 08:06:38 2015] [error] File
> > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit
> > > > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record)
> > > > [Wed Mar 18 08:06:38 2015] [error] File
> > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in format
> > > > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record)
> > > > [Wed Mar 18 08:06:38 2015] [error] File
> > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in format
> > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt % record.__dict__
> > > > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info'
> > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file mimetypes.py,
> line
> > > 84
> > > > [Wed Mar 18 08:06:38 2015] [error] Traceback (most recent call
> last):
> > > > [Wed Mar 18 08:06:38 2015] [error] File
> > > > "/usr/lib/python2.7/logging/__init__.py", line 850, in emit
> > > > [Wed Mar 18 08:06:38 2015] [error] msg = self.format(record)
> > > > [Wed Mar 18 08:06:38 2015] [error] File
> > > > "/usr/lib/python2.7/logging/__init__.py", line 723, in format
> > > > [Wed Mar 18 08:06:38 2015] [error] return fmt.format(record)
> > > > [Wed Mar 18 08:06:38 2015] [error] File
> > > > "/usr/lib/python2.7/logging/__init__.py", line 467, in format
> > > > [Wed Mar 18 08:06:38 2015] [error] s = self._fmt % record.__dict__
> > > > [Wed Mar 18 08:06:38 2015] [error] KeyError: u'request_info'
> > > > [Wed Mar 18 08:06:38 2015] [error] Logged from file models.py, line
> 93
> > > >
> > > > Regards,
> > > >
> > > > Johan Borkhuis
> > > >
> > > > --
> > > > Supercharge your Review Board with Power Pack:
> > > https://www.reviewboard.org/powerpack/
> > > > Want us to host Review Board for you? Check out RBCommons:
> > > https://rbcommons.com/
> > > > Happy user? Let us know! https://www.reviewboard.org/users/
> > > > ---
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> > > an email to reviewboard...@googlegroups.com .
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> > > >
> > >
> > >
>
>
--
Supercharge your Review Board with Power Pack:
https://www.reviewboard.org/powerpack/
Want us to host Review Board for you? Check out RBCommons:
https://rbcommons.com/
Happy user? Let us know! https://www.reviewboard.org/users/
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