2018-02-06 10:50 GMT+01:00 Simon Lundström <si...@su.se>: > On Mon, 2018-02-05 at 10:45:07 -0800, David Lang wrote: >> >> On Mon, 5 Feb 2018, Simon Lundström wrote: >> >>> On Fri, 2018-02-02 at 22:57:29 -0600, deoren wrote: >>>> >>>> On 2/2/2018 5:41 AM, Simon Lundström wrote: >>>> >>>> […] >>>>> >>>>> ... and that >>>>> the aim is to leave no questions unanswered. >>>> >>>> >>>> Also important, but this will definitely require an infusion into the >>>> user base of people willing to invest the time. It may also require >>>> going where the user or "customer" is and meeting them there. An ideal >>>> situation is to provide a solid service offering that attracts satisfied >>>> users enough to hang around and offer the same service back to others. >>> >>> >>> I see now that I was sloppy. I didn't mean answer every question in full. >>> I meant leaving a question with any response what so ever. So even if the >>> question is badly asked and vague just replying with questions and asking >>> for the question to be clarified is OK IMO. In most communities the original >>> poster never reply and that's not ideal but OK. It's all about appearance. >> >> >> This is what I've been trying to do (even if my answer is I don't know >> that area, we need X to answer). I've been failing to keep up for the last >> couple of months. > > > I just recently (re?)discovered the mailinglist and I'm happily surprised > over the activity and responsiveness! If I only had known before... > > My only negative experience of the rsyslog unpaid community support is > github issues where I've submitted and they weren't answered and/or the > responses stopped coming after a while. I know that the Github interface is > not great for communication since even I with my very small OSS-projects > have accidentally missed issues reported.
The main issue here is that this currently is **no support channel**. It is for bugs. So especially when time is short (as it extermely was last year, especially in summer), I ignore everything else. Now, that things have a bit settled, I try at least to direct folks to the mailing list. But I also need to say that the sheer volume of questions is sometimes by far overwhelming the capacity to answer. Not complaining. Not excusing. Just giving reasons. Rainer _______________________________________________ rsyslog mailing list http://lists.adiscon.net/mailman/listinfo/rsyslog http://www.rsyslog.com/professional-services/ What's up with rsyslog? Follow https://twitter.com/rgerhards NOTE WELL: This is a PUBLIC mailing list, posts are ARCHIVED by a myriad of sites beyond our control. PLEASE UNSUBSCRIBE and DO NOT POST if you DON'T LIKE THAT.
