RT does n't by default assign ownership to anyone else but Nobody, if
your system auto assign ownership, this must have been done by a custom
scrip written by you /your developers .. You'll need to investigate your
custom scrips in Global/scrips or Queues/Queue/scrips and modify them
accordingly ..
Good luck;
Roy
Maciak, TJ wrote:
Has anyone run into a problem where you have a ticket that has been
assigned to a queue (Queue A) and then given
To an owner who belongs to that group/queue. After some time, the
ticket is then moved to a different queue (Queue B)
But for some reason the owner is the same person from the first queue
(Queue A) even though they do not belong to the
New queue/group (Queue B)? Seems to me like the ticket should change to
Nobody as owner. Maybe this is permission
Issue that I have set up different for one queue/group as this issue
just recently came to my attention and we have been running
RT for a year now.
Any help, thoughts, ideas would be appreciated.
Thank you,
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
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