On Thu, Sep 21, 2006 at 09:39:39AM -0400, [EMAIL PROTECTED] wrote: > We want to start tracking change request documents in RT. In order to do > this, we want to create a custom form that has multiple input textarea boxes > to make sure that we collect all of the necessary information. I'd like to > massage the data from all of those input boxes and make it the body of an RT > ticket. What's the best way to go about this without using the RT mail > interface? >
We use RT for change control at a client. We use custom fields for the change information. -Todd _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
