sturner> When you say "custom form" do you mean an addition to RT or a web sturner> form that's on another web server somewhere?
The web form needs to reside on the RT server. One of the requirements from management is that we don't use the mail interface because of security concerns (ie this queue can't recieve email because RT can't authenticate email tickets). _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
