We want to start tracking change request documents in RT. In order to do
this, we want to create a custom form that has multiple input textarea boxes
to make sure that we collect all of the necessary information. I'd like to
massage the data from all of those input boxes and make it the body of an RT
ticket. What's the best way to go about this without using the RT mail
interface?
Hi,
You could use the RT::Client::REST interface if you're using perl on the server handling the form submission (found on CPAN).
Alternatively, you could use the Offline upload form and write a handler for it in the language of your choice.
I wrote something for php but I haven't found a nice way of getting php to submit a form via either a POST or GET method without re-directing you to the page itself, so I've ended up hacking something together opening the socket directly - not very nice, and doesn't give nice errors.
As a third route, you could try and write a REST handler in the language of your choice if one doesn't exist already.
--
Regards,
Andrew Nicols
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