Kenneth Crocker wrote: > To all on this worn-out subject, > > I've been in this business for almost 40 years and I've heard > complaints from geeks to freaks to dummies in huge, large, small, > micro-small, and medium environments (there is no such thing as > "normal", in ANY context) about their software not doing enough for > them. No one ever seems to be completely happy with what they have. Wow! > Big surprise! They have to put up with a little difficulty or > work-around or inconvenience. Too bad, so sad. Life is tough and we all > have to put up with inconveniences and things not working the way we > want them to. All right already. This discussion has taken on the > proportions of a religious philosophy and is getting boring. RT > communication on tickets works well enough to get the job done either in > self-service or web-based. We use both. If someone doesn't want to use > web-based RT for their E_mail replies or correspondence, then they can > use MSIE or FIREFOX or WHATEVER they want and just reference the ticket > number. They can save any draft they want to and send it later. RT will > accept the E_mail when it gets it and put it in the ticket history, job > done. RT developers are not going to (I hope not, anyway) spend huge > amounts of time creating a new type of browser/mail-interface when what > they have does the job well enough now.
With the exception of a dynamic interface based on AJAX or similar :p > Let's move on to FEATURES like project planning/management, etc. > Sorry if my attitude has offended anyone but I read RT-User E_mails > daily and when half of them are pounding a philosophical discussion into > the ground (instead of sharing current technical problem-solving > involving code, permissions, etc.), I grow weary. The question initially > was for suggestions on technical features, not for a philosophical > debate ad infinitum. Maybe I've lost some patience in my old age. ;-) > > Kenn > LBNL > > Robert Grasso wrote: >>> Comparing a internet browser to a word processor makes no sense. Perhaps >>> your users should be composing their replies in a text editor if they >>> are losing their form posting content so often. >>> >> sorry as I did not recognize the subject at first - please refer to my >> previous answer today (using subject : RT 4) >> >> our support staffers don't lose their posts. They are afraid they can >> lose them, and this is enough for normal people to ask for >> some form of protection. Now, if you say : "Comparing a internet >> browser to a word processor makes no sense" : should we say that we >> should not have "normal" people (non-IT people) using RT ? >> >> Now, up to what point are you right ? See Wikipedia technology for >> writing articles : it's beginning to be feature-rich ? so >> enhanced editing seems to be possible even with a browser ? I guess >> that their "Show preview" is not so far from the feature I am >> asking for RT. >> >> Maybe we should have an official position from the RT developers : is >> RT definitely for geeks ? normal people keep out ? what is the >> comunity opinion ? >> >> --- >> Robert GRASSO >> System Engineer >> >> CEDRAT >> 15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex - FRANCE >> Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 >> mailto:[EMAIL PROTECTED] >> --- >> Support service : mailto:[EMAIL PROTECTED] >> Commercial service : mailto:[EMAIL PROTECTED] >> Web site : http://www.cedrat.com >> >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy > a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
