I've created my template under Global. I've also set under Global the scrip with: Condition: On Queue Change Action: Notify Requestors Template: Global template: MoveToCCEng Stage: TransactionCreate
I need this to fire off only when a ticket is moved to the CCEng queue. I'm guessing that I need a Custom Condition which will check that the queue is actually the one in question. However, I don't think I know what I should be making it look like. Perhaps if (($self->TransactionObj->Type eq "Queue") and ($self->TransactionObj->NewValue eq "CCEng")) { return 1; }else{ return undef; } is what I'm looking for? But that doesn't work either. Can someone shed some light please? Thanks, Mathew -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com