Hi Mathew;
1- What don't you create a queue scrip/template instead of global one,
ie create you scrip with
Condition: On Queue Change
Action: Notify Requestors
Template: Global template: MoveToCCEng
Stage: TransactionCreate
in/on your CCEng Queue
2- If you have a defined Condition or/and action then the system wont
look in the custom boxes .. if you want custom condition then change the
Condition to User Defined.same for Action etc ..
Regards;
Roy
Mathew Snyder wrote:
I've created my template under Global. I've also set under Global the scrip
with:
Condition: On Queue Change
Action: Notify Requestors
Template: Global template: MoveToCCEng
Stage: TransactionCreate
I need this to fire off only when a ticket is moved to the CCEng queue. I'm
guessing that I need a Custom Condition which will check that the queue is
actually the one in question. However, I don't think I know what I should be
making it look like.
Perhaps
if (($self->TransactionObj->Type eq "Queue") and
($self->TransactionObj->NewValue eq "CCEng")) {
return 1;
}else{
return undef;
}
is what I'm looking for? But that doesn't work either.
Can someone shed some light please?
Thanks,
Mathew
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
